servos, steppers and tubes - Engraving Etc. Forum

<body> <h1>Full Version: <a href="https://www.engravingetc.org:443/archive/index.php?webtag=EE&msg=872.11">servos, steppers and tubes</a></h1><a name="a872_11"></a><p><b>From: Peter</b> [<a href="lmessages.php?webtag=EE&msg=872.11">#11</a>]<br /> 9 Apr 2005<br /><b>To: Engravin' Dave (DATAKES)</b> [<a href="lmessages.php?webtag=EE&msg=872.10">#10</a>] 9 Apr 2005</p> <p>Nothing is is more important than after sales service....not sales service.</p> <p>We were caught by an Australian distributor of french software and American Lasers engravers, that would not accept responsibility for the breakdowns and lost time encountered by the machinery and software/dongles they sold.</p> <p>They continually blamed the providers of the software/ dongles and the manufacturers of the Laser engravers in the USA.</p> <p>In the end it cost our firm over $18,000 cold hard cash lost in sales.</p> <p>The company in question in Sydney Australia, blamed us, the software company and the Laser engraver manufacturers and in the end supplied us with damaged loan machines...which we had to buy before they would send it out....Yes sign a sales agreemant..then they sent us a smashed machine and wouldnt give us credit until their tech flew in to work out whether " we broke it, or it was done in transit"</p> <p>all this over several months</p> <p>We asked them what they would do to help us out..and they offered us 5% off of photograve ( which we could buy anywhere else in the world for more than 30% better than their price) </p> <p>The end result was the company basically absolved themselves of any responsibility, blamed every one else for their problems and left us out of pocket. They also had the temerity to blame us for all the problems.</p> <p>We have subsequently found out from trips interstate, that the same company has done the same thing to other Engraving companies, that have told us they will, never deal with them again....ever!</p> <p>Funny that the only other purchaser of this particular companies products in Adelaide Australia, ( whos employee we have just taken on board) has given us the same story as well...<br /> " oh " we just have to email America because its not our problem".</p> <p>What the "Universal" problem is that the company in the USA dont realise is the damage being caused by the Australian Distributor of their product is..that, many are choosing other products..</p> <p>the end result is, you must purchase on local dealer warranties, guarantees and support, ask for it in writing, dont believe the snake oil salesmen..get em to put it down in black and white...coz at the end of the day..the USA companies that manufacture are not going to believe a little purchaser, they will believe the Distributor that has the infrastucture, supply and purchase power to back their machines.</p> <p>So at the end of the day, whether you have a local, <b>universal</b>, Pinnacle/ GCC, Epilog, xenetech,Gravograph,Trotec dealer.<br /> If they are all about the same price...</p> <p>Go for the one that will give you the best service, back up etc..all the machines will give more or less the same result..</p> <p>service, service service....if you are only worried about about a few grand difference in purchase price....dont simply go for price, go for after market service....</p> <p>and how they will look after you when the machine they sell you breaks down and you are left with thousands of dollars of lost business..</p> <p>In Australia, it is a Universal question that must be addressed.</p> <p>regards</p> <p>Peter </p><hr /><p align="center">Show messages: <a href="lmessages.php?webtag=EE&msg=872.1">All</a>  <a href="lmessages.php?webtag=EE&msg=872.1">1-10</a>  11</p> <h4><a href="lthread_list.php?webtag=EE">Back to thread list</a> | <a href="llogout.php?webtag=EE">Login</a></h4> <h6>© 2026 <a href="http://www.beehiveforum.net/" target="_blank">Project Beehive Forum</a></h6> </body>