Full Version: Perpetual Discounts
From: Cody (BOBTNAILER) [#5]
15 Mar 2007
To: Buzz [#1] 15 Mar 2007
Tom,
It was good to talk to you again this morning....and I'm glad you published this on the forum!
Personally, I strongly agree with you regarding what companies do to attract NEW business, while seeminly taking EXISTING customers for granted. I'm sure that's why the "retention department" at many service companies (like our cell phone carriers) have gotten so large - they have to sweep up the frustration and disgust of the "forgotten ones"!
I could really get on a soapbox about this....it really annoys me. But I won't do it right now, because I have several orders to fill for my EXISTING CUSTOMERS!!
Thanks again for bringing this up, Tom!
Cody
From: Buzz [#6]
15 Mar 2007
To: Stunt Engraver (DGL) [#3] 16 Mar 2007
Dave,
We will have to look at the automatic thing. Usually we process the order from the order form and log it into the computer later.
Maybe we have to reverse how we do things and log it into the computer first.
From: Engravin' Dave (DATAKES) [#7]
16 Mar 2007
To: Cody (BOBTNAILER) [#5] 16 Mar 2007
Cody,
This discussion brings up a good question. What do you and others do for existing customers?
I send out thank you cards, but not consistently, and not to every single customer. I need to get better in this area.
I send out a nice gift around the holidays to customers who have reached a certain level of purchases with me.
I get the greatest response when I send local restaurant gift certificates to individuals who refer nice orders to me. That is a habit I want to fuel in my customers and it seems to work. It's a heck of a lot cheaper than paying a staffed salesperson. :-)
EDITED: 16 Mar 2007 by DATAKES
From: LaZerDude (C_BURKE) [#8]
18 Mar 2007
To: Engravin' Dave (DATAKES) [#7] 18 Mar 2007
Yes it is, BUT if you had a staffed sales person, perhap we would actually get to MEET you in VEGAS ( insert evil, couldn't resist the dig laugh here).
From: Harvey only (HARVEY-ONLY) [#9]
18 Mar 2007
To: LaZerDude (C_BURKE) [#8] 18 Mar 2007