Full Version: Sign Warehouse
From: LaZerDude (C_BURKE) [#11]
31 May 2005
To: Stunt Engraver (DGL) [#9] 31 May 2005
David,
It appears you cut and pasted Alex's response. How can I reply to him?
Alex, if you read this pm me please.
All,
As for sign warehouse, my only REAL complaint is that they do not and will not support Corel 12.
And despite the fact that owner Chris Gripp is quoted in one of his catalogs as saying "We want you for a customer for life, and we will do what it takes to make that happen" he will do what it takes with the exception of supporting Corel.
Again, I have the utmost respect for Kevin and Eddie in Sign Warehouses tech support, but now, probably as a result of my posts here, I have not heard from either regarding my problem, so I am anxious to talk to you Alex about how you duplicated it and solved it.
All in all, I am satisfied with the Pinnacle/LaserPro.....for the value I feel I got a fair shake. I am please with Eddie and Kevin, however I have an underlying feeling of unease regarding Sign Warehouse, and it is unlikely that WHEN I need another laser, I would buy it from them.
Chuck
P.S. how come my signature that David Takes worked so hard on, does not seem to show up?
From: Engravin' Dave (DATAKES) [#12]
31 May 2005
To: LaZerDude (C_BURKE) [#11] 31 May 2005
Chuck,
Under "My Controls" then "Forum Options"you will find an option that says "Globally Ignore User Signatures". Make sure that it is not selected. During the upgrade to Beehive .5 it seemed to have defaulted this option to ignore signatures. I see your signature loud and clear. Let me know if this doesn't help.
EDITED: 31 May 2005 by DATAKES
From: Stunt Engraver (DGL) [#13]
31 May 2005
To: alex (ALEXJ) [#12] 1 Jun 2005
Alex,
I moved your previous post from the "Bizarre Laserpro/Pinnacle/Corel problem" thread to here, because, for the mostpart, it was relating your experience with Sign Warehouse.
Just wanted to alert you to this thread, because there have been a couple of responses to your post.
EDITED: 31 May 2005 by DGL
From: alex (ALEXJ) [#14]
1 Jun 2005
To: LaZerDude (C_BURKE) [#11] 1 Jun 2005
Hi Chuck
Let me also state again that I am very much satisfied with my laser and with the value for the price. I just feel that I am paying a price for mistakes made by Signwarehouse and i cant even remember if their was as much as an apology for this.
I set up my machine on my own and i'm training myself. I new i had to do this because of my location. I have not as yet required any tech assistance. It also placed less burden on the rep. At the least my package should have been complete. And we all make mistkes but their is a way to deal with it.....I'M SORRY... i mean mistAkes..
Anyhow Chuck, when i saw the problems you were having i was eager to try the stamp mode on my machine.
First I tried your file in stamp mode.....It cut and engraved as it should.
Then i created a completly different file.... send it to print in stamp mode....it cut and engraved as it should.
Then i reduced the size of the stamp, since i was troubleshooting and did not want to waste time and material. My next attempt at the stamp produced only a vector cut. Aha... it's related to size.
After fiddling with size of engraved area and size of cut line in all directions and combinations, It came down to this....When the width of the cut line is decreased beyound some threshold(in the x-direction), the file does NOT engrave, but only cuts. I am not sure how this is related, but it is.
Is it related to the 'SCALE FACTOR' in corel 12? Dont no.
I reduced slightly the width of your file and the same thing happened (cutting and no engraving). Increased it and it engraved and cut as it should. Both files had different threshold value though.
After a while I realised there was no need to actually cut the stamp to know the result. The stamp always engraved first, so once the file is sent and the LASER DISPLAY only shows the vector setting it will only cut. If it shows the raster setting, it will cut and engrave. I did also adjust the pitch in stamp mode to make sure it was not related to that.
Feel free to request any other info on this...
Re
Alex
From: Michael [#15]
1 Jun 2005
To: Scott [#10] 6 Jun 2005
I reallize you want to be spoon fed, Scot, and that is why I posted the auction number (still active) and the Signwarehouse page with their price.
It is what Signwarehouse says, not me.
If you want to call me liar, come on out and say it, but be sure you've examined the evidence first hand.
From: Ken D. (KDEVORY) [#16]
1 Jun 2005
To: ALL
SignWarehouse & eBay:
The $12,995 price can be found on their web site. Its their package special #1. It includes the laser, free delivery, on-site installation/training. (I guess if you pay $2,000 for on-site setup they ship it for "free".) All their "specials" are bundled options for additional $$$ beyond the $10,995 base price.
It's interesting the eBay auction uses that price and lists shipping separately, and doesn't mention on-site anything. It also says "Any SignWarehouse promotions, special offers and/or rebates do not apply to these auctions."
So yes, they sell that laser at the higher price, but it includes more. I don't know the price from Laser Pro for the same unit, or what it includes. I suspect it's more then the $10,995, but also includes more, like on-site setup, or support for Corel.
From: DBarron [#17]
1 Jun 2005
To: Michael [#6] 1 Jun 2005
Michael,
The reason for the difference in the retail price and the price on the website are because it has been decided that it should be sold at a lower price. The suggested retail price is indeed 12,995, however it has been discounted and is sold at 10,995 (hence the significant price difference between the 25 watt and 40 watt). The machine that is 10,000 (9,995) is a 12 watt.
Hopefully that clarifies the situation.
DL
Pinnacle Lasers
From: DBarron [#18]
1 Jun 2005
To: alex (ALEXJ) [#14] 1 Jun 2005
Alex,
I would like to formally apologize for the issues you have faced. I was not aware of those until reading your post here. If there is anything I can do to be of assistance please let me know.
Thank you,
DL
Pinnacle Lasers
From: Michael [#19]
1 Jun 2005
To: DBarron [#17] 2 Jun 2005
It's always been clear.
You state in your ebay auctions the item you are auctioning retails for a different amount from what you actually sell it for on your web site.
Go figure.
If it looks like a duck, etc.
From: Sei (SEIMA) [#20]
2 Jun 2005
To: Michael [#19] 3 Jun 2005
If you go into Suncoast or another movie specialty store you might find a DVD for $29.95. Special features, director's commentary, spanish language track, all sorts of goodies. Seems like a good enough deal, and the $29.95 is probably the manufacturer's suggested retail price.
Now cross the street and go into Wal-Mart, the same version of the same DVD with the same features might be $17.47. This doesn't change the MSRP. It just means that Wal-Mart is able to sell for below the standard retail price.
Sei
From: alex (ALEXJ) [#21]
2 Jun 2005
To: DBarron [#18] 2 Jun 2005
Thanks for your consideration and offer of assistance.
It's just that apart from the incomplete shipment, there seemed to be such a coldness so soon after the sale that I was disturbed. I will get over it, bear with me. I still have a 3yr warranty that i would like Signwarehouse to honour albeit my comments have been mostly negative in a public forum. I want to be fair and factual but i'm struggling not to be emotive.
Can I get a better explanation for me not being able to change my freight forwarder...other than... "that is not our policy".
The current forwarder has a minimum freight charge that is inappropriate for smaller items. I can get the the same items shipped to Trinidad from Miami using a courier service that is much less. If i need to ship lens, motor, bearings etc...I would need this service. This will be of no extra cost to Signwarehouse.
Also, I was expecting a separate warranty document in my package and did not receive it.....Can you comment on this?
My rep was very helpful before the sale....Answered calls...Returned calls and emails promptly.....answered questions. I certainly appreciated that. Is it normal that I should deal with 'Customer Service' after the sale or should I still be dealing with my rep?
Thanks again
Alex
From: DBarron [#22]
2 Jun 2005
To: alex (ALEXJ) [#21] 2 Jun 2005
Alex,
I think I may be able to help you further. If you have items on backorder I do not see a problem shipping them to where ever you need them to in the US. If you could, please give me a call at 800-699-5512 x2005 and I will see about getting things sorted out.
Thanks!
DL Barron
Pinnacle Lasers
EDITED: 2 Jun 2005 by DBARRON
From: Stunt Engraver (DGL) [#23]
2 Jun 2005
To: DBarron [#22] 2 Jun 2005
DL,
I appreciate you coming to the forum, with your offer of assistance to Alex.
I can understand your desire to work directly with Alex, via phone, though, he's raised some interesting questions, regarding a customer's choice of delivery service and the duty of a salesperson, once the sale is complete.
I should mention that we have had favorable comments towards Sign Warehouse in the past. Hopefully, more to come :-)
From: Michael [#24]
3 Jun 2005
To: Sei (SEIMA) [#20] 3 Jun 2005
Good point if the topic was DVD's from different sources. Non sequitor.
See my first post on this for auction number and link to their website with the lower price. No other firm sells that brand. If you know of one, put up a link so we can look at it.
Of course, you could have done that before lecturing about Walmart and dvd's and been able to address the topic instead of hiding it, yes?
From: Frazee1 [#25]
5 Jun 2005
To: Michael [#24] 6 Jun 2005
From: DBarron [#26]
6 Jun 2005
To: Michael [#24] 6 Jun 2005
Michael,
Actually the machines are made by GCC and also sold under the LaserPro brand.
DL
Message 1369.27 was deleted
From: Michael [#28]
6 Jun 2005
To: DBarron [#26] 6 Jun 2005
Thanks for that information.
Signwarehouse doesn't sell the Laserpro brand. The auctions state the Pinacle 25 watt laser engraver retails for $12,995.00 but the web site says the Pincacle 25 watt laser engraver retails at $10,995.00, $2000 difference. An obvious mistatement of fact.
If it waddles like a duck...
EDITED: 6 Jun 2005 by MICHAEL
From: Michael [#29]
6 Jun 2005
To: DBarron [#17] 6 Jun 2005
I rounded down for simplicity. You sell the 25 watt model for $10,995.00 on your web site, but on your auction you state it retails for $12,995.00.
You don't offer set up or delivery or anything else on your auction.
If it sounds like a duck....
From: Harvey only (HARVEY-ONLY) [#30]
6 Jun 2005
To: Michael [#29] 6 Jun 2005
You don't want the true translation from the original Greek do you. It has been tamed down slightly to fit acceptability for our society.
Show messages: 1-10 11-30 31-42