Full Version: Sign Warehouse
From: Sei (SEIMA) [#20]
2 Jun 2005
To: Michael [#19] 3 Jun 2005
If you go into Suncoast or another movie specialty store you might find a DVD for $29.95. Special features, director's commentary, spanish language track, all sorts of goodies. Seems like a good enough deal, and the $29.95 is probably the manufacturer's suggested retail price.
Now cross the street and go into Wal-Mart, the same version of the same DVD with the same features might be $17.47. This doesn't change the MSRP. It just means that Wal-Mart is able to sell for below the standard retail price.
Sei
From: alex (ALEXJ) [#21]
2 Jun 2005
To: DBarron [#18] 2 Jun 2005
Thanks for your consideration and offer of assistance.
It's just that apart from the incomplete shipment, there seemed to be such a coldness so soon after the sale that I was disturbed. I will get over it, bear with me. I still have a 3yr warranty that i would like Signwarehouse to honour albeit my comments have been mostly negative in a public forum. I want to be fair and factual but i'm struggling not to be emotive.
Can I get a better explanation for me not being able to change my freight forwarder...other than... "that is not our policy".
The current forwarder has a minimum freight charge that is inappropriate for smaller items. I can get the the same items shipped to Trinidad from Miami using a courier service that is much less. If i need to ship lens, motor, bearings etc...I would need this service. This will be of no extra cost to Signwarehouse.
Also, I was expecting a separate warranty document in my package and did not receive it.....Can you comment on this?
My rep was very helpful before the sale....Answered calls...Returned calls and emails promptly.....answered questions. I certainly appreciated that. Is it normal that I should deal with 'Customer Service' after the sale or should I still be dealing with my rep?
Thanks again
Alex
From: DBarron [#22]
2 Jun 2005
To: alex (ALEXJ) [#21] 2 Jun 2005
Alex,
I think I may be able to help you further. If you have items on backorder I do not see a problem shipping them to where ever you need them to in the US. If you could, please give me a call at 800-699-5512 x2005 and I will see about getting things sorted out.
Thanks!
DL Barron
Pinnacle Lasers
EDITED: 2 Jun 2005 by DBARRON
From: Stunt Engraver (DGL) [#23]
2 Jun 2005
To: DBarron [#22] 2 Jun 2005
DL,
I appreciate you coming to the forum, with your offer of assistance to Alex.
I can understand your desire to work directly with Alex, via phone, though, he's raised some interesting questions, regarding a customer's choice of delivery service and the duty of a salesperson, once the sale is complete.
I should mention that we have had favorable comments towards Sign Warehouse in the past. Hopefully, more to come :-)
From: Michael [#24]
3 Jun 2005
To: Sei (SEIMA) [#20] 3 Jun 2005
Good point if the topic was DVD's from different sources. Non sequitor.
See my first post on this for auction number and link to their website with the lower price. No other firm sells that brand. If you know of one, put up a link so we can look at it.
Of course, you could have done that before lecturing about Walmart and dvd's and been able to address the topic instead of hiding it, yes?
From: Frazee1 [#25]
5 Jun 2005
To: Michael [#24] 6 Jun 2005
From: DBarron [#26]
6 Jun 2005
To: Michael [#24] 6 Jun 2005
Michael,
Actually the machines are made by GCC and also sold under the LaserPro brand.
DL
Message 1369.27 was deleted
From: Michael [#28]
6 Jun 2005
To: DBarron [#26] 6 Jun 2005
Thanks for that information.
Signwarehouse doesn't sell the Laserpro brand. The auctions state the Pinacle 25 watt laser engraver retails for $12,995.00 but the web site says the Pincacle 25 watt laser engraver retails at $10,995.00, $2000 difference. An obvious mistatement of fact.
If it waddles like a duck...
EDITED: 6 Jun 2005 by MICHAEL
From: Michael [#29]
6 Jun 2005
To: DBarron [#17] 6 Jun 2005
I rounded down for simplicity. You sell the 25 watt model for $10,995.00 on your web site, but on your auction you state it retails for $12,995.00.
You don't offer set up or delivery or anything else on your auction.
If it sounds like a duck....
From: Harvey only (HARVEY-ONLY) [#30]
6 Jun 2005
To: Michael [#29] 6 Jun 2005
You don't want the true translation from the original Greek do you. It has been tamed down slightly to fit acceptability for our society.
From: DBarron [#31]
6 Jun 2005
To: Harvey only (HARVEY-ONLY) [#30] 6 Jun 2005
From: Harvey only (HARVEY-ONLY) [#32]
6 Jun 2005
To: DBarron [#31] 6 Jun 2005
From: Michael [#33]
6 Jun 2005
To: Harvey only (HARVEY-ONLY) [#32] 6 Jun 2005
- Soviet Officer and Soviet soldier chance upon a small mound of...what?
- Officer (in heavy Soviet accent): What is that?
- Soldier (in heavier Soviet accent): Looks like dog ****.
- Officer: Dah. Pick up.
- Soldier: Wha?
- Officer: PICK UP!
- Soldier :-( picks up "mound" and says (still with heavier Soviet accent): Still look like dog ****"
- Officer: Smell.
- Soldier: wha?
- Officer: SMELL!
- Soldier >.< smells the mound then says: Smell like dog ****.
Well, those of us that enjoyed Cheech & Chong on original vinyl know where this ends up. Most that didn't know Cheech's original partner wasn't Don Johnson probably can guess where it ends up.
If it looks, smells, quacks, waddles...it probably is.
PS: are you sure the Greek wasn't "if it *** like a goose..."? They **** a lot more than ducks. :P
EDITED: 6 Jun 2005 by MICHAEL
From: Harvey only (HARVEY-ONLY) [#34]
6 Jun 2005
To: Michael [#33] 6 Jun 2005
I think we got off the topic of Sign Warehouse, or did we?
[Slap my hand for that pun.]
From: Michael [#35]
6 Jun 2005
To: Harvey only (HARVEY-ONLY) [#34] 7 Jun 2005
From: alex (ALEXJ) [#36]
15 Jun 2005
To: ALL
Just thought I should follow on my recent issues with Signwarehouse...
I am happy to report that i received my blower and the engraving samples as promised. I spoke to DL who was very responsive to my needs....
I think i'm starting to feel good about Signwarehouse again..... :-)
i just need to keep speaking with DL.... ;-)
I do have an issue with the machine though, and while i await tech support I would be posting the problem in the Laser Engraving folder.
Thanks to all for the great support on this forum. I hope to someday to make a more significant contribution than my experience would allow at present.
On a previous post, in frustration, i said 'i had to train myself'...... well that's not really true because alot of the little i know was gathered on forums like these where you guys unselfishly share your valuable hard earned experience and knowledge.
cheers
Alex
From: DBarron [#37]
16 Jun 2005
To: alex (ALEXJ) [#36] 16 Jun 2005
Alex,
I'm glad to be of help.
Keep in mind we're here all the time (well not literally, but a LOT). If you ever have any training related questions, don't hesitate to give us a call. That is what we're here for!!
DL
Pinnacle Lasers
www.laserpin.com
From: LaZerDude (C_BURKE) [#38]
1 Jul 2005
To: DBarron [#37] 5 Jul 2005
DL,
It is REALLY a pity that SignWarehouse chooses not to support Corel.
In the last catalog I received from SW, Chris Gripp stated that "We want you as a customer for life and will do what it takes to make that happen" or a slight variation there of.
While tech support has been good, the industry standard is Corel NOT EngraveDog, yet SW does not support it.
I too have shared Jons feelings about SW, and I can tell you that while I would "consider" buying another GCC made laser, I would most definitely NOT buy it from Sign Warehouse.
If Mr. Gripp were true to his words as printed in the catalog, SW would in fact support Corel.
A customer for life? HAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!!!!!!
(edited for typos)
EDITED: 1 Jul 2005 by C_BURKE
From: bobkat [#39]
1 Jul 2005
To: LaZerDude (C_BURKE) [#38] 1 Jul 2005
Show messages: 1-19 20-39 40-42