Full Version: Anybody Game?
From: Ken D. (KDEVORY) [#11]
5 Oct 2005
To: ALL
I compare this to the other threads where there is a lack of communication with the customer regarding what's wanted/expected.
So both customers that know what they want and those who don't know are not desirable.
What's the ideal customer?
From: RALLYGUY (RALLYGUY1) [#12]
6 Oct 2005
To: Ken D. (KDEVORY) [#11] 6 Oct 2005
Hi Ken,
I think this thread is just another observation of the range of customer types that are out there when doing custom work....Yes having a customer that knows "exactly" what they want can be very difficult to satisfy....We have all experienced both ends of the spectrum, and both can be very difficult to work with....There are those that don't have the time to explain what they want and expect you to read their mind, as well as those that are so particular, that failure is almost guaranteed.
I personally prefer a customer that is somewhere in the middle, but am happy to have any customers in the range....and try to satisfy all of them. ;)
(We work directly with many engineers, and they tend to be (as noted) very specific and particular. It's how they are used to thinking and working, and it's typicaly just their nature to be that way.
Brian G.
From: Harvey only (HARVEY-ONLY) [#13]
6 Oct 2005
To: RALLYGUY (RALLYGUY1) [#12] 6 Oct 2005
Tell them that the best way to get it exactly the way they want it is to supply a layout. Give them a list, a long list, of what type of files you can work from.
If they cannot supply you with that, they will know that it cannot be to their exact specs and they will be more understanding. If they cannot do it, and you produce a good product, you become a hero. I am an engineer and sort of understand the exactness, but also understand that not everything is practical.
From: RALLYGUY (RALLYGUY1) [#14]
6 Oct 2005
To: Harvey only (HARVEY-ONLY) [#13] 6 Oct 2005
I agree....we typicaly work with drawings and stated specs when dealing with engineers. Most have a very good understanding of physical limits. If there is a phisical limitation you just need to let them know in clear terms and they will typicaly adjust within the scope of those limits.
Brian
From: Ward (STENSONENG) [#15]
6 Oct 2005
To: Engravin' Dave (DATAKES) [#1] 6 Oct 2005
Hi all: You've certainly stimulated some thought. At first glance, I thought I had a way to do it, but then I realized that if the flute has a taper to it, and the taper is down to 1" diameter, you'd only be able to have the bottom of the tapered letters .125 wide in order to have equal space between the vertical text, and add to that, if it is a normal flute shape, you'd also have to taper the top letters narrower too, and you'd have a distortion that would be nearly impossible to maintain. I wouldn't touch this with my worst enemies ten foot pole. If we have a guessing contest as to the person's occupation, I'd guess Architect. I've found them consistantly the most demanding and difficult to satisfy.
Ward
Never to old to learn.
From: Engravin' Dave (DATAKES) [#16]
6 Oct 2005
To: Ward (STENSONENG) [#15] 8 Oct 2005
Ward,
The taper at the bottom would have been the challenge. Figuring the smallest diameter of glass as the basis for determining the number of lines you could achieve on one glass, I don't believe there is any way you could etch more than 9-10 dates on it. But of course, you have to take into account that the 1st, 5th and 10th may or may not be a larger font. Man, am I glad it worked out the way it did.
From: Stunt Engraver (DGL) [#17]
6 Oct 2005
To: Engravin' Dave (DATAKES) [#16] 7 Oct 2005
Tapered? Tapered?!
I reverse my opinion.
That job is pure insanity; or would quickly qualify.