Full Version: Marco DTC Awards Catalog

From: Frazee1 [#30]
 25 Apr 2006
To: Stunt Engraver (DGL) [#29] 25 Apr 2006

Thanks for caring! In a local forum we have in our town, if you don't do bold its hard to read. Thanks again as I do want everyone to understand what they are getting into if they do buy from Marco. One thing I may not have mentioned was that when this sales rep Wade Drayer came into my store, I explained to him the frustrations of dealing with them and he said they knew they had problems and most had been cleaned up. Maybe thats why he understood so quickly when I told him no more orders from me. It came close to stunning me when he responded "ok". Legit companies without problems would have tried to make things right! I must say, it wouldn't have done any good at this point to say the least.

So, for anyone looking for good suppliers look beyond Marco/Discount. All the others Plastic-Plus, JDS etc are fine to deal with. JDS will give end case pricing and will actually give it to you. In 10 years of buying from Plastic Plus, I can't think of any problems that made me want to find another supplier! They have not offered any extras like the end case pricing but the service is well worth missing them. Good luck to all, and thanks again David for fixing my post!


From: Engravin' Dave (DATAKES) [#31]
 12 Jun 2006
To: ALL

Marco Update!

I know there are others on the forum that were pretty excited to hear that Marco/Discount Trophy was going to be opening a warehouse in the Kansas City area. To date, I have heard plenty of stories about the inconsistent inventory levels.

I spoke with a national representative for Marco to determine whether their inventory issues were something that was standard practice. The response was as evasive as would be expected.

I spoke with Aaron, who manages the warehouse in Kansas. His answers seemed very honest and direct.

He indicated that he only got about half of the warehouse set up with shelving before the busy season kicked in. It was only he and a second employee who were handling the operation, which put a quick stop to the completion of their set-up. He said that things have slowed a little and he will be focusing on getting the balance of the shelving up, which will allow him to get his inventory levels up.

I asked him if he was required to stock all of the items in the catalog. He told be that was his goal. That tells me that it is optional.

The order I placed today was for six different items. To complete the order, the items would need to have been shipped from 3 different warehouses. I ended up ordering the items they had in Kansas, and canceling the balance. I now have to contact my customer to make alternative plans.

Unless Aaron is able to buck the trend of what I see in the other Marco/DTC warehouses, I don't see the company ever becoming more than a back-up source to companies like JDS or Plastic Plus.

EDITED: 12 Jun 2006 by DATAKES


From: basehorawards [#32]
 12 Jun 2006
To: Engravin' Dave (DATAKES) [#31] 12 Jun 2006

That is my experience too. I like their selection but I can not have confidence that when I order something from them that I will get it.
I ordered some silver plated trays from them on May 24th for a customer that I do an order for each week. I may get them this week. I have had to rearrange my customer's orders twice to compensate for not having the trays. Not good service.
In my opinion they have too many warehouses. They do not keep enough stock in each warehouse because they have so many. Fewer warehouses strategically placed is a far better business model than Marco's.

From: Mike (SPACE_ENGRAVERS) [#33]
 12 Jun 2006
To: ALL

I too have had many issues with DTC. Unfortunately they have several items that I can't find other places for a reasonable price. Several of their eagles and a couple of their military items are really nice but I can't find them at JDS or others...so I have to keep ordering from them. So far, of our three orders we've placed with the, everyone has had issues. The first order they didn't tell me that it was split shipped and a $1.69 item cost me an extra $8.79 in shipping cost. I won't recover that price in the least. I'm really hoping that the Kansas warehouse will be much better!

Mike


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