Full Version: Board Of Inquiry
From: Stunt Engraver (DGL) [#16]
12 Feb 2006
To: UncleSteve [#15] 12 Feb 2006
Steve,
From what you've said, the vendor didn't go out of his/her way to provide tracking numbers for the supplies, which, surely could have been provided, if, in fact, the supplies had been sent.
There's a big difference between lip service and customer service.
A little bit of honesty, goes a long way in business, no matter how humbling.
From: UncleSteve [#17]
12 Feb 2006
To: Stunt Engraver (DGL) [#16] 12 Feb 2006
That is why I question ANYONE enforcing a restocking fee if they were not telling the truth, the whole truth and nothing but the truth! :-(
That is also why I am not fond of buying from someone that doesn't stock the item I am buying...
I understand some items like an engraving machine, other large/heavy/bulky items or something that has to be customized prior to shipping may be dropshipped, but I want to know that before I place my order. Like the difference between buying a new car off the lot (I know it is there when I buy it) and ordering a vehicle with my choice of options which may have to be factory installed.
From: Stunt Engraver (DGL) [#18]
12 Feb 2006
To: UncleSteve [#17] 12 Feb 2006
Steve,
There are unprovable aspects of this case.
At most, if pressed for a straight answer, I would expect the salesperson to admit to the less aggregious act of not telling the truth about if/when the supplies were shipped, (maybe shift the blame to the mfg.) than admit to a purposeful act of attempting to run out the statute of limitations (10 days) on a return policy.
EDITED: 12 Feb 2006 by DGL
From: spudislander (WILLM) [#19]
13 Feb 2006
To: Stunt Engraver (DGL) [#18] 13 Feb 2006
David,
There are as many scenarios as there are members on this board.
if I were to write a lengthy opinion on the subject, it would parrallel Rodney's well written opinion.
I would recommend that the forum continue in the direction as a technical forum and stay out of individual's complaints regarding suppliers. They have many other legal recources to follow.
Will :O
From: Stunt Engraver (DGL) [#20]
13 Feb 2006
To: spudislander (WILLM) [#19] 13 Feb 2006
I agree with what you say, although there are some bona fide "snakes in the grass" which aren't allowed access to the forum, but those actions weren't taken until after they did their damage.
A couple of scam artists and a sociopathic con man.
The case Steve layed out, had no definitive solution.
From: Jim (RETAIL74) [#21]
13 Feb 2006
To: Stunt Engraver (DGL) [#20] 13 Feb 2006
Would using an account like Paypal help? Another suggestion would be using credit cards. They have built-in buyer protection. It sounds like the forum is doing what it can to eliminate problem members.
Unfortunately, some transactions go bad. It's difficult for a technical forum to police members. Your setting yourself up to bear the blame for future problems. Members who are wronged could expect to be compensated since the forum failed to protect them.
On another note, I have always had a problem with restocking fees. It's good for a company to have a policy that prevents abuse. However I hate the thought of paying a fee if my purchase was made in good faith. I buy goods and supplies on the internet. Sometimes the products just don't meet my needs.
An unnecessary restocking fee is a guaranteed way to lose a customer. If the goods are returned and restitution is made on the shipping charges, I feel that I can re-sell that product to a qualified customer in the future.
From: Stunt Engraver (DGL) [#22]
13 Feb 2006
To: Jim (RETAIL74) [#21] 14 Feb 2006
I agree. Fortunately, we run, (essentially), trouble-free.
I'm not proposing "policing" members, but when we find a verifiably bad apple, or scammer, I won't hesitate to bring it to the attention of the forum members.
A great deal of my motivation for starting this forum, was based in disgust of the censorship and intimidation I witnessed through other online forums.
I don't want to invite lawsuits, but at the same time, I don't believe in becoming unduly paralyzed by the potential.
From: RALLYGUY (RALLYGUY1) [#23]
15 Feb 2006
To: Stunt Engraver (DGL) [#20] 15 Feb 2006
From: Stunt Engraver (DGL) [#24]
15 Feb 2006
To: RALLYGUY (RALLYGUY1) [#23] 16 Feb 2006
Must not be on. Either that, or I'm clueless as to what that means.
Could be either. :-)
From: Harvey only (HARVEY-ONLY) [#25]
15 Feb 2006
To: RALLYGUY (RALLYGUY1) [#23] 16 Feb 2006
EDITED: 15 Feb 2006 by HARVEY-ONLY
From: Stunt Engraver (DGL) [#26]
15 Feb 2006
To: Harvey only (HARVEY-ONLY) [#25] 15 Feb 2006
No, but I have a couple of pets that have been wormed. They feel much better now. :-)
From: RALLYGUY (RALLYGUY1) [#27]
16 Feb 2006
To: Stunt Engraver (DGL) [#24] 16 Feb 2006
:)
Was just teasin..........Figured it would be funny....Hope someone got a laugh out of it. (Other than me anyway)
Brian
From: RALLYGUY (RALLYGUY1) [#28]
16 Feb 2006
To: Harvey only (HARVEY-ONLY) [#25] 16 Feb 2006
Funny how only admins are responding.......hmmmmmmmmmm :)
Just kiddin Harvey. I've only tried to post when I have something "positive" to add to conversations. I enjoy my participation much more now than the verbal arm wrestling of the past.
Brian
EDITED: 16 Feb 2006 by RALLYGUY1
From: Stunt Engraver (DGL) [#29]
16 Feb 2006
To: RALLYGUY (RALLYGUY1) [#27] 16 Feb 2006
I was a little slow on the uptake.
Since we've only used the "worm" feature of Beehive v.5 software, once, your comment went over my head.
Don't worrry. I'm a "little" bit smarter than I look. I'll think a little harder next time. :-)
From: RALLYGUY (RALLYGUY1) [#30]
16 Feb 2006
To: Stunt Engraver (DGL) [#29] 16 Feb 2006
I posted in this thread earlier on, and no one had anything to say about what I posted....so it got me thinking...Self I said....I wonder if you done been wormed?............Figured I could make a joke out of it (on myself) if you know what I mean............... ;)
Have a great day David
From: Stunt Engraver (DGL) [#31]
16 Feb 2006
To: RALLYGUY (RALLYGUY1) [#30] 16 Feb 2006
Now I get it. There's something about having to explain a joke, that takes the edge off it. :-)
I know how you feel. Sometimes, I'll make a post and think it's a sure contender for rampant discussion, only to have it lay there.
I guess they can't all be riveting. You also have to consider, the majority of forum members are "read only."
Kind of like the morning paper. We may read it, but rarely, if ever, write an editorial.
Have a great day yourself Bri.
From: RALLYGUY (RALLYGUY1) [#32]
16 Feb 2006
To: Stunt Engraver (DGL) [#31] 16 Feb 2006
I know :-(
Oh well....it was funny to me... :P
From: Engravin' Dave (DATAKES) [#33]
16 Feb 2006
To: RALLYGUY (RALLYGUY1) [#32] 16 Feb 2006
I got a big chukle out of it. :D :D :D
EDITED: 16 Feb 2006 by DATAKES
From: RALLYGUY (RALLYGUY1) [#34]
16 Feb 2006
To: Engravin' Dave (DATAKES) [#33] 16 Feb 2006
From: Patty (PDI) [#35]
16 Feb 2006
To: RALLYGUY (RALLYGUY1) [#34] 16 Feb 2006
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