Full Version: Bravo Epilog Service
From: UCONN Dave & Lynn too (DANDL48) [#1]
10 Mar 2006
To: ALL
For those of you who were at the show and saw the acrylic piece that had a phantom line in it, I wanted to bring you up to date. On Thursday at the show, we sat down with Eric of Epilog(Peck didn't make the trip) and discussed our problem. He told me that he felt that it was a communication problem between the laser and Computer. He suggested to stop using the printer cable connection since he felt that one of the pins or recepticals was damaged and to connect via a a cat 5 cable.
On Monday I had a computer company come out to do some work and they tried to network the laser. They found out that the RJ 45 receptical on the laser was broken. I talked to both Eric and Peck and they sent a whole new mother board overnight for the laser which I was able to install and get it running via the network. Since than, we have lased over 100 pieces without a problem. A whole heck of a lot better than the 5 to 10 % wastage I was getting prior to this.
Thank you Erik and Peck!!!!
Dave Loda
EDITED: 10 Mar 2006 by DGL
From: basehorawards [#2]
13 Mar 2006
To: UCONN Dave & Lynn too (DANDL48) [#1] 13 Mar 2006
I originally hooked up my Epilog Mini with a USB connection. I had weird problems too but racked them up as "school fees." All of the techs at Epilog kept telling me that a network RJ45 connection was the way to go but I was stubborn. Finally I ended up with a spare NIC so I set it up Ethernet. WOW what a difference. my Cost of Spoilage account balance is "almost" zero dollars.
Epilog techs know what they are talking about. Great bunch of guys.
From: Dave Jones (DAVERJ) [#3]
24 Jun 2006
To: basehorawards [#2] 24 Jun 2006
The techs might, but it sounds like the designers might not.
USB is an inherently stable and reliable interface/protocol. But it sounds like their implementation (or that of whoever designed the USB interface they use on their mainboard) is not implemented correctly.
They warned me about the USB port vs ethernet port when I called with some questions while waiting for my laser, so I bought a NIC card and used that right from the start (no problems). But I've worked with a number of embedded controllers that have USB interfaces and have been able to get 100% reliable communications.