Full Version: JDS..Kudos and not so Kudos
From: Bill (BILL_S) [#13]
26 Mar 2007
To: ALL
Kudos from me for JDS.
If you were following another thread, I ordered some key rings that were "laserable". When I received them, they turned out to not be laserable. I called JDS and the rep asked why I wanted to return them. I answered that the catalog says that they are laserable but that when I try to laser them I get a very dull finish. "OK", she said, "I'll send a pick up tag for all 150 of them". "Well," I answered, "I have three that I have used trying to laser engrave them". "No problem," she answered, "throw them in the box so that we can see what results you are gettting."
Full refund, no freight, no hassle. Total length of conversation: probably less that 60 seconds. Great company with OUTSTANDING customer service.
Bill
From: Cody (BOBTNAILER) [#14]
26 Mar 2007
To: Bill (BILL_S) [#13] 26 Mar 2007
Bill,
I've had similar experience with JDS. No unnecessary questions, and we always got what we needed.
They didn't get where they are today by providing mediocre service, my friend!
cody
From: Jer (DIAMOND) [#15]
26 Mar 2007
To: ALL
From: geebeau [#16]
26 Mar 2007
To: Jer (DIAMOND) [#15] 29 Mar 2007
I've had the same experiences with JDS. There's never a question andd they're quick to replace as necessary.
I had a situation where we ordered a bunch of the victory man resins. The customer rejected the order because the man was too "correct" and the awards were going to young kids. JDS took them back without a hassle at all.
On the rare occasion when I request a sample, they gladly send it out. Some other companies say it's not their policy to do so, even tho the order might be a large one.
You're right.. JDS, like us... don't become successful by antagonizing the most valuable asset.. the customer.
Steve
From: Cindy (CINDYM) [#17]
28 Mar 2007
To: Lisa (TROPHYUSA) [#11] 28 Mar 2007
Hey Lisa - great to meet another Clark Howard fan! I too am rabid about good or even great customer service and customer no-service drives me nuts. I have no patience for being treated poorly at a place I WAS planning on spending my money. The WAS part usually turns in to WILL NOT if the customer service is bad, no matter how good the product is.
BTW - I was lucky enough to meet Clark in person when he came to town and he is exactly how he is on the radio. He talked to me about possibilities of how to buy my own business building and some out of the box alternatives - and by following his advise, I was able to make it happen last year. He's a very smart guy.
Cindy Murdoch
From: Lisa (TROPHYUSA) [#18]
28 Mar 2007
To: Cindy (CINDYM) [#17] 28 Mar 2007