Full Version: JDS..Kudos and not so Kudos
From: LaZerDude (C_BURKE) [#7]
12 May 2006
To: BrianC (INKSQUIRTER) [#3] 12 May 2006
Brian, did you recently join the JDS advantage program? Or have you bought over $5000.00 this year? In any year where you spend $5000 or more, you get end quantity pricing on EVERYTHING you buy in case quantities...even only if it is one case......but not on less than case quantities.....
Maybe that is what happened.
From: BrianC (INKSQUIRTER) [#8]
12 May 2006
To: ALL
I only wish I did enough business to buy $5K in product. I guess the frames must be on sale but I wasn't aware of it.
Anyhow, I love engraving these frames, they're one of my favorites...
From: Engravin' Dave (DATAKES) [#9]
12 May 2006
To: BrianC (INKSQUIRTER) [#8] 13 May 2006
Brian,
Those frames are some of the highest quality around for the price. Their walnut frames are a bit higher in price, but are of the same great quality.
From: logojohn [#10]
13 May 2006
To: BrianC (INKSQUIRTER) [#8] 13 May 2006
I think your are right. I get their sale emails and I vaguely rember getting one last week about the frames.
.
From: Lisa (TROPHYUSA) [#11]
14 May 2006
To: ALL
JDS has been winning the customer service award in my book -- and that's a tall order. After almost 20 years in the customer service industry I have very little or no patience for what Clark Howard routinely refers to as "Customer No-Service".
Anyway, about JDS. Recently I ordered some glass paperweights. It was a small order -- probably 4 pieces -- so I ordered 6 just in case. Unfortunately when I unwrapped them, the corners were cracked on 4 of the 6! I couldn't tell when I initially unpacked them because they were shrinkwrapped. When I was engraving the job, on Friday (having received the order on Tuesday from JDS), I discovered the problem. Had I been able to get to the job sooner, I wouldn't be faced by the worst case scenario -- my customer's banquet was on Saturday! I called JDS and was fully prepared to swallow overnight freight charges for Saturday delivery -- ouch! But it was my fault, I felt, since I didn't discover the problem until the eleventh hour.
Customer Service to the rescue! JDS overnighted the replacement items to me (as well as a couple extra that I ordered just in case) AND they paid for the Saturday delivery! That was HUGE in my book!
Guess who moved up to Preferred Supplier status in my book?
Now, I won't start in on Discount Trophy/MPI. Maybe we should start a Customer No-Service thread so they can be the star player!
From: gt350ed [#12]
14 May 2006
To: Lisa (TROPHYUSA) [#11] 14 May 2006
From: Bill (BILL_S) [#13]
26 Mar 2007
To: ALL
Kudos from me for JDS.
If you were following another thread, I ordered some key rings that were "laserable". When I received them, they turned out to not be laserable. I called JDS and the rep asked why I wanted to return them. I answered that the catalog says that they are laserable but that when I try to laser them I get a very dull finish. "OK", she said, "I'll send a pick up tag for all 150 of them". "Well," I answered, "I have three that I have used trying to laser engrave them". "No problem," she answered, "throw them in the box so that we can see what results you are gettting."
Full refund, no freight, no hassle. Total length of conversation: probably less that 60 seconds. Great company with OUTSTANDING customer service.
Bill
From: Cody (BOBTNAILER) [#14]
26 Mar 2007
To: Bill (BILL_S) [#13] 26 Mar 2007
Bill,
I've had similar experience with JDS. No unnecessary questions, and we always got what we needed.
They didn't get where they are today by providing mediocre service, my friend!
cody
From: Jer (DIAMOND) [#15]
26 Mar 2007
To: ALL
From: geebeau [#16]
26 Mar 2007
To: Jer (DIAMOND) [#15] 29 Mar 2007
I've had the same experiences with JDS. There's never a question andd they're quick to replace as necessary.
I had a situation where we ordered a bunch of the victory man resins. The customer rejected the order because the man was too "correct" and the awards were going to young kids. JDS took them back without a hassle at all.
On the rare occasion when I request a sample, they gladly send it out. Some other companies say it's not their policy to do so, even tho the order might be a large one.
You're right.. JDS, like us... don't become successful by antagonizing the most valuable asset.. the customer.
Steve
From: Cindy (CINDYM) [#17]
28 Mar 2007
To: Lisa (TROPHYUSA) [#11] 28 Mar 2007
Hey Lisa - great to meet another Clark Howard fan! I too am rabid about good or even great customer service and customer no-service drives me nuts. I have no patience for being treated poorly at a place I WAS planning on spending my money. The WAS part usually turns in to WILL NOT if the customer service is bad, no matter how good the product is.
BTW - I was lucky enough to meet Clark in person when he came to town and he is exactly how he is on the radio. He talked to me about possibilities of how to buy my own business building and some out of the box alternatives - and by following his advise, I was able to make it happen last year. He's a very smart guy.
Cindy Murdoch
From: Lisa (TROPHYUSA) [#18]
28 Mar 2007
To: Cindy (CINDYM) [#17] 28 Mar 2007