Full Version: Technical Help
From: Carl (CSEWELL) [#26]
17 Jul 2006
To: Engravin' Dave (DATAKES) [#20] 17 Jul 2006
From: Engravin' Dave (DATAKES) [#27]
17 Jul 2006
To: Carl (CSEWELL) [#26] 17 Jul 2006
Carl,
My wife and I are still using the computer in its printerless state. My business hours match my local computer tech's business hours exactly, except for one hour on Saturday. I hope to drop it by this Saturday during that time. It's the first chance I will have to do so.
From: pitbull107 [#28]
17 Jul 2006
To: Engravin' Dave (DATAKES) [#20] 18 Jul 2006
Are you running a PDA or other device that uses a USB port?
I had that same problem when my Handspring PDA was installed.
It seems that the taskbar quick launch immediately takes over the USB.
If you have any USB devices listed in the task bar, right click on their icon and check their settings.
XP is known to "flake out" once in a while.
From: Gary White (GARYWHITE) [#29]
22 Aug 2006
To: pitbull107 [#28] 22 Aug 2006
Some thoughts from a real live techie (I'm a system admin)
First off: It looks like the problem is not your driver, but your port. If you connected another USB printer and got the same error, that takes the printer and the printer drive completely out of the picture. If you have a flash drive or something like that try plugging that in and see if it recognizes and works. If it does the plot thickens, if it doesn't it could be that your USB driver has become corrupt or lost. Right click on my computer and choose properties, choose the hardware tab, and then device manager. If there is anything with a yellow or red mark on it, this is of concern, please post it here. Specifically we are looking for the Universal Serial Bus (USB) controllers. Thier icon should look a little like the end of a fork. If any of those have a mark we may have found the problem. Going to HP's website and chosing downloads (or something of the like) and putting your PC's model number in should get you to where you need to be. It is unlikely they will list USB specifically, but most likely you will see something more vague like motherboard drivers, this will typically include USB drivers as well. Hopefully this points you in the right direction... post again with any questions. My e-mail address is listed in my profile, but I won't be at work till 6p EST so posting on here is your best means of communication before then.
Gary
From: Engravin' Dave (DATAKES) [#30]
22 Aug 2006
To: Gary White (GARYWHITE) [#29] Unread
Gary,
I was the one with the technical problem. I did end up taking my equipment into a highly qualified tech, who also was not able to resolve the problem, even with HP tech support on the phone for quite some time.
It is a real shock to a computer techs ego when they can't figure out issues like this. I certainly appreciated all of the time he put into the pursuit of healing this wounded soldier, but it's time for me to clean him up and hopefully add new life.
HP's recommended resolution was to reformat the hard drive and do a clean re-installation of the operating system. I have not taken time to do that yet because I have a few more pieces of data to transfer.