Full Version: Alternative to Classic Medallics
From: Josh (WIZURD) [#10]
25 Jul 2006
To: ALL
Dave,
Boy you hit a nerve on those questions. We are having troubles finding employees that will go that extra steps for our customers. Since I bought the business 4 years ago, we have gone through twenty six employees with only 1 of the original employees.
With the way things are today, it has been my experience that setting up different systems within the organization and ensuring the procedures are followed each time is the only way to ensure things are being done the way they should.
And as for waning customer service, I think it's just who you decide to patronize. As more customers express their dissatisfaction with a vendor and take their business elsewhere, there are only two things they can do: improve or shut down.
I am reassured about customer service by the Florida staff at Tropar, anybody at JDS, the folks at Acrylic Idea Factory, the people at Slee to name a few. As customers we really need to take a stand and stop supporting companies that do not want our business and give it to those who are looking out for our interests.
BTW, do you ever sleep Dave?
From: LARRY (CENTURYBADGE) [#11]
26 Jul 2006
To: Josh (WIZURD) [#10] 26 Jul 2006
Good Morning,
What many of us fail to realize is that the manufacturers and disbributors we work with today are no longer manufacturers. They are all buying from factories in China or elswhere. They must buy months in advance and wait for shipment from overseas. Even the best of them cannot anticiapate what will be the hot sellers of the season.
This is the price we are paying today for shipping our manufacturing overseas. I agree it was nice when you were dealing with a manufacture in Ohio whose plant was in Ohio not in China, Italy or somewhere else.
There are some who do a better job than others,i.e. JDS, Acrylic Idea factory but even they have there problems.
Just my thoughts on the issue.
Larry
From: Stunt Engraver (DGL) [#12]
26 Jul 2006
To: Josh (WIZURD) [#10] 26 Jul 2006
Josh,
I agree with what you say. I also think that not enough people voice their dissatisfaction. That leads companies to (falsely) believe that no news is good news.
As Larry points out; with so many items coming from overseas, some situations are beyond a supplier's control. That's understandable.
What's not understandable, are the companies who don't deal with customer service issues, that are under their control.
Do I ever sleep? Absolutely! Of course, like many people, I find the forum utterly fascinating and check in regularly.
Maybe it's our three-hour time time difference, that makes you think otherwise. :-)
EDITED: 26 Jul 2006 by DGL