Full Version: c86 won't recognize full ink cartridge
From: logojohn [#14]
31 Jul 2006
To: Harvey only (HARVEY-ONLY) [#5] 2 Aug 2006
I tried the SSC Service Utility and it showed the true ink level and another show of the settings that showed it empty.
Tried several of the resets but no luck.
I remeber now that when I put this new cartridge in I was in a hurry.
I was thinking the protection tab was around the place where the ink comes out. Seeing none there I just put the cartridge in. I later realized It was on top and removed it. Some of the other colors you can see a little ink around the c shaped slot. The black appeared solidly filled in.
I tired opening it with an exacto knife and reset again but no luck.
Finally just tried a 2nd new cartridge and it worked. Must be something messed up with the first one that the service utility can't even fix.
.
From: Stunt Engraver (DGL) [#15]
31 Jul 2006
To: logojohn [#14] 31 Jul 2006
Some cartridges come with bad chips.
Sounds like yours may be one. You can buy replacement chips from www.inksupply.com
Better yet, you can call your ink supplier and have them send a new cartridge.