Full Version: Fixing the "Broken" Customer
From: Stunt Engraver (DGL) [#1]
18 Dec 2006
To: ALL
Interesting article in this month's Recognition Review:
Fran Carville's article, "Fixing the 'Broken' Customer" offers suggestions for repairing customer relations, when we make customer service mistakes.
More importantly, the article lays out ways in which we can develop better customer relations, before costly mistakes are made.
EDITED: 18 Dec 2006 by DGL