Full Version: Store Tour 12/23
From: Dee (DEENA-ONLY) [#11]
28 Dec 2006
To: LaZerDude (C_BURKE) [#9] 29 Dec 2006
Chuck,
When I am done cleaning the store I will clean the kiosk. After that if you send me a ticket I'll come and clean your store. Of course you will never find anything when I'm done. (devil)
Dee
From: Harvey only (HARVEY-ONLY) [#12]
28 Dec 2006
To: Dee (DEENA-ONLY) [#11] 28 Dec 2006
From: Toni (TONI56) [#13]
29 Dec 2006
To: Dee (DEENA-ONLY) [#11] 29 Dec 2006
Dee,
If God had wanted men to find things, she would have made everything attach to pegboards. That way men could find anything in the refrigerator & anywhere else. Glad you survived the season & hopefully had few of the problem customers.
From: Dee (DEENA-ONLY) [#14]
29 Dec 2006
To: Toni (TONI56) [#13] 29 Dec 2006
Toni,
Not only would they have to be on pegboards but color coded and in numeric order!
I have to be honest here. Harv has this list system that he and our employees love. I am the thorn in their side. I may not know what day it is but I can tell you what color and shape the box is and where it is on the shelf. I have promised him that I will get with the list. It is kind of like driving. I love to get lost. I look at it as an adventure and who knows what I might find. If Harv doesn't have directions he doesn't get in the car. I know he is right but it goes against my nature to be that organized.
The worst moment of Christmas for me was when the computer died. Harv was just amazing. He stood perfectly still, got in his "zone" , computers were ripped open, parts went flying and files were moved onto flash drives and reloaded onto another computer. A half hour later we were up and running.
The best part for me were the people who smiled when they looked at their product, said wow and that they would be back.
We only blew 2 jobs this XMAS. Both of them our fault. I hate when it happens but over the years I have learned that when you handle that many individual customers in a short period of time there is no way everything is going to go smoothly.
I hope you had a good Christmas.
Dee
EDITED: 29 Dec 2006 by DEENA-ONLY
From: UncleSteve [#15]
29 Dec 2006
To: Dee (DEENA-ONLY) [#14] 29 Dec 2006
I was visiting the store when a crowd was there and all of a sudden:
"Steve, could you help someone?"
"Sure, but I don't know what I am doing."
"That's okay, see what you can do."
The person I "helped" wanted a Cross pen.... all the stock is in the back room and you SAW the pictures! :-&
Perfectly calm, Dee says, "look in the boxes under the tray behind the door.!"
Yeah, sure, what tray? WHICH boxes, etc.
Sure enough, I move a tray, dig into the boxes underneath which are piled with Cross pens... all styles and numbers. After a couple of minutes of digging and looking at the ends of all the boxes for the model number, THERE IT WAS! RIGHT WHERE SHE SAID IT WOULD BE! 8-O
Another happy customer served by the unknowing, led by the unwilling and doing the impossible! ;-)
From: Dee (DEENA-ONLY) [#16]
29 Dec 2006
To: UncleSteve [#15] 29 Dec 2006
Hey,
You helped the customer, you found the product, rang it up and put the product in line to be engraved. You could be Christmas help anytime!
Dee
From: Engravin' Dave (DATAKES) [#17]
29 Dec 2006
To: Dee (DEENA-ONLY) [#16] 29 Dec 2006
From: LaZerDude (C_BURKE) [#18]
29 Dec 2006
To: Dee (DEENA-ONLY) [#11] 29 Dec 2006
Dee, you are starting to sound like my wife. :O
I work best in clutter unfortunately. It is when Lisa moves something or cleans up that I get lost.
If my desk is jammed with cd's, notes, a manual, a couple of work orders and some phone numbers on scratch paper, I can tell you EXACTLY where each one is and what is on it. Clean it up and I"m lost.... :'-(
Sad but true. :-$
From: Harvey only (HARVEY-ONLY) [#19]
29 Dec 2006
To: LaZerDude (C_BURKE) [#18] 29 Dec 2006
That is the way I am with my desk and workbench. But at the mall I need my workspace to have at least enough room to lay the product and order down. I like customers to see an organized area and not clutter to give them more confidence that that is what their product will look like.
The stock area I need clean and organized. No reason for a search and maybe you will find mission that takes four times the time than the setup and engraving combined. Also you can just glance at the shelves and know what items need to be restocked and reordered.
EDITED: 29 Dec 2006 by HARVEY-ONLY
From: Barbara (RGILE) [#20]
29 Dec 2006
To: Dee (DEENA-ONLY) [#19] 29 Dec 2006
Wasn't it you that wrote to me, and we were discussing the slow Christmas rush??? It wasn't there at the time. I am so glad that the rush finally got there and the numbers were good for you.
I also got a rush, and was very pleased with the numbers. Second Christmas and better than the first. Now I am anxious to see the bottom lines at the end of the year.
Thanks again for everything you and Harvey have done for me throughout the year.
Happy New Year to you both, and continued success.
I hope all your computers stay running. ha
Bye for now,
Barbara
From: Harvey only (HARVEY-ONLY) [#21]
29 Dec 2006
To: Barbara (RGILE) [#20] 29 Dec 2006
Sales were up, margins lower. The problem was that Christmas was far later than normal and it was very frightening.
I actually engraved over $4,000 of merchandise on Saturday, Dec. 23. A new record, but still had a few slow times. You did not want to see me or try to have an intelligent conversation at the end of that day.
EDITED: 29 Dec 2006 by HARVEY-ONLY
From: Barbara (RGILE) [#22]
29 Dec 2006
To: Harvey only (HARVEY-ONLY) [#21] 29 Dec 2006
Sounds like it was worth it though.
Lots of work, but definitely worth it in the end.
Happy New Year!
Barb
From: UncleSteve [#23]
29 Dec 2006
To: Engravin' Dave (DATAKES) [#17] 29 Dec 2006
From: UncleSteve [#24]
29 Dec 2006
To: LaZerDude (C_BURKE) [#18] 29 Dec 2006
And I don't understand when they ask if someone's "pms" is turned on.... I didn't know it could be turned OFF! >.<
From: Dee (DEENA-ONLY) [#25]
29 Dec 2006
To: Barbara (RGILE) [#20] 5 Feb 2007
Barbara,
It seems Christmas starts later and later every year.
I am glad you had a good season. Isn't it a wonderful feeling?
Can you come and visit when you get back from Florida? Are you going to Vegas?
Happy New Year to you and your family.
Dee
From: Barbara (RGILE) [#26]
5 Feb 2007
To: Dee (DEENA-ONLY) [#25] 5 Feb 2007
I just read your message. (Kindof late)
Anyway, I was thinking about you and Harvey when we were driving back from Florida. I saw Newark, and said to Rick "this is where my engraver friends have their store" "I really have to get up to see them".
I cannot go to the LasVegas show, I just spent a month in Florida, so now it's makeup time. ha
Anyway, have a great time and I will try and get up to see you two in the spring.
I was having a good laugh at the scolding you gave Dave about 2008.
Who knows, maybe I will be able to make that one. B-)
Stay in touch, and I will do the same.,
Barbara
From: Engravin' Dave (DATAKES) [#27]
5 Feb 2007
To: Barbara (RGILE) [#26] 5 Feb 2007
Don't remind me. :-$
Welcome back to the northern climate. =:)
EDITED: 5 Feb 2007 by DATAKES
From: Barbara (RGILE) [#28]
5 Feb 2007
To: Engravin' Dave (DATAKES) [#27] 5 Feb 2007
It's going to be a while.
Barbara
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