Full Version: Help-What should I do?

From: Joe (SMITTY61) [#7]
 31 Jan 2007
To: LARRY (CENTURYBADGE) [#1] 31 Jan 2007

Larry, (If it were your fault..)

Give them the discount for the engraving cost and offer to do the engraving for half price next year. We get that stuff here from time to time.

(If it was your client's fault...)

Re-engrave them for half price. It's a win-win situation for all.

The important thing is to keep customers happy :>

From: RALLYGUY (RALLYGUY1) [#8]
 31 Jan 2007
To: LARRY (CENTURYBADGE) [#6] 1 Feb 2007

I have found the charge card companies more than fair in the past in these instances. If it comes down to that....Be open with them, and document exactly what you offered to do to fix the situation. I have yet to be on the short end of a dispute. My guess is that they will accept your offers to fix the trophies....and their willingness to hand them out the way they were proves that the other party was more than willing to let them go as they were. you might considering offering to pay to ship the individual plates to the winners.....so the other party doesn't incur an added cost for that....but I think you have done all the right things so far.

Good luck moving forward....

From: LARRY (CENTURYBADGE) [#9]
 1 Feb 2007
To: RALLYGUY (RALLYGUY1) [#8] 1 Feb 2007

Thank you all for the suggestions. I have already offered to mail out the plates at our expense with a letter of apology and touting the the success of the tournament. I think I will offer this again or to send them the correct plates for their mailing and offer them a 25% discount on the entire order against next years race. Does this sound fair? I will let you all know the results.
Larry

From: Engravin' Dave (DATAKES) [#10]
 1 Feb 2007
To: LARRY (CENTURYBADGE) [#9] 1 Feb 2007

Those would be some fair alternatives to any reasonable customer. If they don't take it, who wants an unreasonable customer. :|

From: RALLYGUY (RALLYGUY1) [#11]
 1 Feb 2007
To: LARRY (CENTURYBADGE) [#9] 1 Feb 2007

I agree with Dave on this one.....I think it's fair, and based on past experiences, I also believe that the card services will think it's fair if they have to review the situation.

From: Stunt Engraver (DGL) [#12]
 1 Feb 2007
To: LARRY (CENTURYBADGE) [#9] 1 Feb 2007

Larry,

You've done your part, as a reputable businessperson, in offering a good-faith solution, with an eye to the future.

At this point, if they feel your offer comes up short, you may not want (or need) their future business.

EDITED: 1 Feb 2007 by DGL

Show messages: All  1-6  7-12

Back to thread list | Login

© 2024 Project Beehive Forum