Full Version: Help from Earthlink customers

From: BratDawg [#1]
 14 Mar 2007
To: ALL

Having been an Earthlink customer since they devoured Mindspring, I have to say there have been few problems other than an ocassional outage. As of last week though, that seems to have changed.

I'm not having connection problems, and in fact can access sites everywhere....except my own that are being hosted by someone else on a shared server in California. The sites are up, and in fact still getting orders, but I can not view them! Despite numerous calls to support and trying the usual methods in troubleshooting, I can still access any sites ecept those on that particular server.

I have now been fighting with Earthlink for a week, and have a feeling the war is about to escalate. A simple trace route shows the connection ending at an Earthlink server in Atlanta. I was starting to think that I might be the only one affected and that the problem was somewhere in my computer or configuration (though nothing had been added or changed) until I received an email from a customer who is also on Earthlink saying the site appeared down! I'm not sure if it is nationwide or limited to the southeast.

If you use Earthlink for an ISP (I'll give you my condolences now if you ever have to contact support!), I would appreciate your taking a moment to try and access one of the sites listed below. They are not all mine, but all on the same server, and I can not access any of them.

If you can, or can't access the sites, I would just appreciate knowing what area of the country you are in so that I can nail this down and finally convince Earthlink that there is a problem on their end. Of course if you can't access the sites and have a different ISP, I would appreciate knowing that as well. :-)

Feel free to post here or send me an email (they seem to have no problem letting that through....especially the SPAM!). I thank you in advance for your time and trouble, and should anyone help me solve this mystery, a package of free sublimation goodies will be on the way to you! :-)

The sites are:

www.dye-sublimation-products.com
www.jamar.com
www.diveslates.com
www.adeptresources.com
www.calwfs.com

I don't even know what some of these sites are (certainly not adult sites, don't worry!) as I can't access them, but hopefully if you can get to any of them, then you're going through a different earthlink server...or maybe not! :-)
Thanks again!

From: UncleSteve [#2]
 14 Mar 2007
To: BratDawg [#1] 14 Mar 2007

All sites are up and accessible for me but I am not on Earthlink.....

dye-sublimation and diveslates are both your sites.

In reverse order:

calwfs.com:
What Is The R,C,C&S Program?

California Wholesale Finance Group is a wholesale lender specializing in solving the every day financial needs of the working & retired home owner. We've developed a system for people who are tired of being victims of the cold hearted banking system that seems to continually penalize us for simply being human.

adeptresources.com is an accounting and financial staffing company in CA.:

Adept Resources, Inc

14011 Ventura Boulevard
Suite 212W
Sherman Oaks, CA 91423
Telephone: 818-783-6697
Fax: 818-783-2699

Jamar.com :
JAMAR GALLERIES
Toll Free (877) 823-0218
Dade County Local calls (305) 823-0218
Copyright ©1997-2003 JaMar Galleries

From: BratDawg [#3]
 14 Mar 2007
To: UncleSteve [#2] 14 Mar 2007

Thanks Steve..now I at least know WHO I can't see....though that was not the intention!

Needless to say I knew about the first two, and confess I'm familar with Jamar too...though it's not my site, it's me mums! :-)

The others however were just given to me from the hosts so we could narrow down whether it was just my sites or those hosted on the same server.

I appreciate your time though, I just hope that I can get it narrowed down as to who or what area it is affecting...then all I have to do is convince Earthlink! ;-)

From: Dave Jones (DAVERJ) [#4]
 14 Mar 2007
To: BratDawg [#3] 14 Mar 2007

Are there Earthlink user forums anywhere? Or some forum where a lot of Earthlink users might hang out?

From: gt350ed [#5]
 14 Mar 2007
To: BratDawg [#3] 14 Mar 2007

Steve: I'm in Southern California AND I'm an Earthlink customer. I was able to go to ALL of the sites that you referenced.

From: Mike (MIKEN) [#6]
 14 Mar 2007
To: BratDawg [#5] 14 Mar 2007

Same from St. Louis with Yahoo.

From: Carl (CSEWELL) [#7]
 14 Mar 2007
To: BratDawg [#1] 14 Mar 2007

Steve;

My neighbor (Albertville, Alabama) was able to get to your site using Earthlink. If I can coax a second favor out of him, I'll send you a traceroute.

From: Harvey only (HARVEY-ONLY) [#8]
 14 Mar 2007
To: BratDawg [#1] 14 Mar 2007

Philadelphia, Verizon DSL, all come through. One of them was sort of slow though.

From: BratDawg [#9]
 14 Mar 2007
To: ALL

Thanks everyone, it seems to only be with Earthlink, yet not all using Earthlink. I would love to see a trace route form Alabama to see if it goes through the same Earthlink server in Atlanta!

So far, it seems to just be in the southeast but I'm hoping to narrow it down a bit more. It may be my only hope of getting them to find the problem. Seems like if it's not a widespread outage, the engineers in the Ivory tower can't be bothered.....

Of course one solution would be to simply go with a differsent ISP, but that doesn't help anyone else on Earthlink...though their support may change that eventually! :-)

From: Carl (CSEWELL) [#10]
 15 Mar 2007
To: BratDawg [#9] 15 Mar 2007

quote:
I would love to see a trace route form Alabama


Here ya go! From my neighbor in Albertville, AL It looks like it goes through Atlanta.... TWICE!

1 197 ms 218 ms 202 ms nas45.2ga1.Level3.net [4.68.248.206]
2 201 ms 202 ms 202 ms 4.69.5.3
3 203 ms 202 ms 202 ms ae-1-53.bbr1.Atlanta1.Level3.net
[4.68.103.65]
4 218 ms 218 ms 218 ms ae-0-0.bbr2.Washington1.Level3.net
[4.68.128.210]
5 218 ms 217 ms 218 ms ae-23-54.car3.Washington1.Level3.net
[4.68.121.112]
6 218 ms 217 ms 218 ms savvis-level3-te.Washington1.Level3.net
[4.68.110.102]
7 218 ms 217 ms 218 ms cpr2-ge-5-0.VirginiaEquinix.savvis.net
[204.70.193.101]
8 265 ms 217 ms 234 ms bcs1-so-3-3-0.Washington.savvis.net
[206.24.238.97]
9 265 ms 265 ms 499 ms dcr1-so-3-0-0.Atlanta.savvis.net
[204.70.192.53]
10 265 ms 827 ms 265 ms dcr1-as1.dallas.savvis.net [204.70.194.178]
11 374 ms * 265 ms dcr2-so-2-0-0.LosAngeles.savvis.net
[204.70.192.86]
12 265 ms 280 ms 280 ms dhr2-pos-0-0.Elsegundola1.savvis.net
[208.172.35.66]
13 281 ms 265 ms 280 ms csr2-ve242.Elsegundola1.savvis.net
[216.34.192.186]
14 265 ms 280 ms 280 ms
zerolag-savvis-1.core1.la1.routers.zerolag.com [64.14.250.6]
15 281 ms 280 ms * ip-64-70-24-21.hosts.zerolag.com
[64.70.24.21]
16 280 ms 264 ms 280 ms ip-64-70-24-21.hosts.zerolag.com
[64.70.24.21]

From: BratDawg [#11]
 15 Mar 2007
To: Carl (CSEWELL) [#10] 15 Mar 2007

Thanks Carl, it is a different route than what I get....

1 43 ms 44 ms 46 ms user-1120g01.dsl.mindspring.com [66.32.64.1]
2 43 ms 42 ms 45 ms user-1120g01.dsl.mindspring.com [66.32.64.1]
3 44 ms 41 ms 42 ms dir03-vl-4.ga-atlanta0.ne.earthlink.net [199.174
.117.225]
4 43 ms 43 ms 42 ms dir05-ge-5-0-0.ga-atlanta0.ne.earthlink.net [209
.165.96.2]
5 * * * Request timed out.

I have confirmed with others using Earthlink DSL that the same problem exists for them. Dial-up is fine and also gets routed though Washington from here. At least I've narrowed it down to just their DSL service in the southeast...now if I could just convince them!

Thanks again for the help!

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