Full Version: Engraving Etc. Where You've Got a Friend

From: Dee (DEENA-ONLY) [#17]
 18 Mar 2007
To: Peter [#16] 20 Mar 2007

Why don't you become the Universal laser distributor in Australia? You have nothing else to do right? (devil)
Dee

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From: Peter [#18]
 20 Mar 2007
To: Dee (DEENA-ONLY) [#17] 21 Mar 2007

Ok Dee I give up..I did something wrong didnt I ....I dont know what it was,,. but from the tone of your posts lately..I know I must of...

The worst part is..I dont know what it was :<


As for Universal...it will never happen..they are satisfied with what they have. You must remember, a lot has been invested by the local distributor..and finding someone else in such a small market place is a very difficult thing. o we have to take it on the chin and put up with it.

regards
Peter

EDITED: 20 Mar 2007 by PETER

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From: UncleSteve [#19]
 21 Mar 2007
To: Peter [#18] 21 Mar 2007

Peter,

I doubt you did anything wrong... It appears it is just your turn in the barrel.... :P


See my tagline! >.<

EDITED: 21 Mar 2007 by UNCLESTEVE

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From: Harvey only (HARVEY-ONLY) [#20]
 21 Mar 2007
To: Peter [#18] 21 Mar 2007

I guess Aussies do not use that brand of humor. The part that says 'you have plenty of time, don't you?', means that you really have no time at all.

It was like saying why don't you take on more of a load, you still waste a few hours sleeping. Humor when explained really stinks, but believe me it was humor only.

It is a line she uses on me when she adds more work to an already overburdened schedule.

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From: Peter [#21]
 21 Mar 2007
To: Harvey only (HARVEY-ONLY) [#20] 21 Mar 2007

doh !
* insert smack in the back of the head with a piece of 4x2 here* >.< How embarrasing....I am so busy that I didnt even have time to get the joke. :P

(Harvey, we do use that line here as well) :S

EDITED: 21 Mar 2007 by PETER

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From: Harvey only (HARVEY-ONLY) [#22]
 21 Mar 2007
To: Peter [#21] 21 Mar 2007

Now being serious, you have to take some time to smell the roses.

It is too easy to get tied up in a rush then wonder where the past two years went.

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From: UncleSteve [#23]
 21 Mar 2007
To: Harvey only (HARVEY-ONLY) [#22] 21 Mar 2007

Or in some cases, 17 years! :-& :'-(

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From: PenTrophy (PENINSULATROPHY) [#24]
 21 Mar 2007
To: Peter [#21] 21 Mar 2007

What a Hoot !! are you guys married??? sounds like me and my wife..

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From: UncleSteve [#25]
 21 Mar 2007
To: PenTrophy (PENINSULATROPHY) [#24] 21 Mar 2007

They are... but NOT to each other! (Bless your heart!) :-)

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From: Peter [#26]
 21 Mar 2007
To: PenTrophy (PENINSULATROPHY) [#24] 22 Mar 2007

I Know we went to Vegas last year..but I dont remember that bit ! (angel)

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From: mrmanb (JAMESH) [#27]
 22 Mar 2007
To: Don (HIGHDESERT) [#1] 22 Mar 2007

Hi Don,

I actually use to work in tech support over at Gravograph about 8 months ago. I recently got back in to Telecom. The thing is NH is trying to migrate away from G98. Which they have stop producing actual dongles for a while, but the G5 software sometimes work with G98. So, if they sent you a replacement g98 dongle. Then it is either used or refurbished. I would strongly recommend you ask them how long the warranty is for that dongle. If you notice any problems make sure you contact them and asked to speak to the manager of tech support. Express you concerns to them. The sales rep did exactly what your wife said he did. When I worked there after the ARA show we use to get customers all the time stating that a sales rep had promised them something and never got approval for whatever they promised. The replacement dongle they were speaking of was for the G5 software.

James

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From: PenTrophy (PENINSULATROPHY) [#28]
 22 Mar 2007
To: Peter [#26] 22 Mar 2007

That's because " What happens in Vegas, stays in Vegas "

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From: Engravin' Dave (DATAKES) [#29]
 22 Mar 2007
To: mrmanb (JAMESH) [#27] 22 Mar 2007

James,

How long were you with NH Tech Support? Did you specialize in software, hardware or both? Are you doing any NH side work now?

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From: mrmanb (JAMESH) [#30]
 22 Mar 2007
To: Engravin' Dave (DATAKES) [#29] 22 Mar 2007

I was there for around 2 years. At Gravograph we had to do both software and hardware (engravers). Unfortunately, we got thrown under the bus most of the times. New equipment or software would come out and release before we had time to even touch the products. I worked in the Duluth headquaters and travel every once and a while.

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From: mrmanb (JAMESH) [#31]
 22 Mar 2007
To: Engravin' Dave (DATAKES) [#29] 22 Mar 2007

I forgot to answer the question about side work for NH. Not yet, but I have been thinking about it. I actually like the company and work, but the pay wasn't there. I decided to go back Telecommunications and will more than like get started in the engraving business. The only thing we as technicians don't know all the different avenues of the business side of engraving. We basically just know how to use the software, equipment and troubleshoot the equipment and software....Go figure! You would be amazed at what some people would call in for help for.

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From: Don (HIGHDESERT) [#32]
 22 Mar 2007
To: mrmanb (JAMESH) [#27] 22 Mar 2007

James,

Thank you for the info. I had to sign a Parts Exchange Form agreeing to: Electronic parts carry a 90 day warranty, Mechanical parts carry a 60 day warranty. I didn't like it after paying them $682.00 for a replacement Dongle, but I assumed the replacement was at least a new dongle. If they are trying to un-load a used or refurbished one on me for that price, (and not telling me), I'm beginning to think that maybe I'll just cancel my order and put an end to doing business with them. It's too bad as I had planned on purchasing new equiptment and supplies from them.

Thanks againg for the heads up.

Don

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From: Engravin' Dave (DATAKES) [#33]
 22 Mar 2007
To: mrmanb (JAMESH) [#31] 22 Mar 2007

Are you insinuating with this comment that someone called in about their Hew Hermes laser engraver not getting a dark enough logo image on the bagel they were trying to engrave? :D

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From: mrmanb (JAMESH) [#34]
 22 Mar 2007
To: Don (HIGHDESERT) [#32] 22 Mar 2007

No, problem! Just make sure you ask for a new g98 dongle and see what they say. They may still have a few, but I dought it. I think on the parts exchange form it may say refurbished I can't remember. Don't get me wrong NH is a good company to deal with, but you really have to be stern at times. It also depends on what options your neighbor had on the G98 dongle. He might have the basic version of G98. If he does have the basic version just the text version. I personally would just purchase a new Gravostyle 5 dongle for $1300-$1500. Call a sales rep and let them know what happen and that you are considering purchasing more equipment from them. They will probably give you a discount on the software. Plus with the new dongle the replacement is like 2 or 3 years and it will be a usb dongle. The gravostyle 5 software is so much easier to use. Email me at mr_man_b@yahoo.com. I will see what I can do.

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From: Harvey only (HARVEY-ONLY) [#35]
 22 Mar 2007
To: Engravin' Dave (DATAKES) [#33] 22 Mar 2007

More likely that they were trying to use GS98 for their Roland engraver and were having trouble.

Or they were having problems with Windows and needed tech support for Windows.

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From: mrmanb (JAMESH) [#36]
 22 Mar 2007
To: Engravin' Dave (DATAKES) [#33] 22 Mar 2007

Pretty much! Some people would call and say their new engraver is not working that they just received. Come to find out they just plugged it into the outlet without connecting the engraver to the PC or installing the software. The salesman just don't explain somethings to the customers. Or the all time favorite one. My engraver is not work at all and have it plugged up and turned on. Mr./Mrs Doe, what error is your software giving you when you send the job over to the engraver. Mr./Mrs. Tech, you mean I need a computer to make the engraver work. :-&

EDITED: 22 Mar 2007 by JAMESH

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