Full Version: Our new home!
From: Cody (BOBTNAILER) [#24]
19 Mar 2007
To: Stunt Engraver (DGL) [#20] 19 Mar 2007
quote:
I don't have a zero-tolerance policy. "It" occasionally hits the fan for all of us. It's the measures we take to rectify an error that set us apart in business.
Amen.
We occasionally make mistakes on our items, and it's downright embarrassing to me. Fortunately, my customers don't get to see my mistakes. When they do, I am extremely humble....and make sure I do everything possible to make it right.
I appreciate it when my customers give me that second chance to fix an error.
That being said, we have never missed a deadline (knock on simulated-wood-paper-veneer). Some of my suppliers have cut me VERY close, but never over the line.
We had "the talk" with our engraver in the beginning, hoping to avoid those issues. He's a fantastic guy, and he'd give you the shirt off his back if it would help you.....but he just didn't have the "eye" for quality that we needed.
I'm certainly not opposed to giving someone a second chance (or third). God has been exceeding patient with me, so who am I to demand perfection from other people (I guess I still expect it)?