Full Version: Epson
From: LaZerDude (C_BURKE) [#1]
30 Mar 2007
To: ALL
WOW! That is ALL I can say. WOW.......
From the time, I purchased my epson 4000, it has given me a quirky little problem.
When I would power on the printer, I would get a message saying service required and a code.
I called Matt Woodhouse at Johnson Plastics and he helped me fix it initially. All was well for months, then it reared it's ugly head again, and became more frequent....another call to Johnson, another fix. Then it came back again, at this point Matt was quite aware of my frustration, and referred me directly to epson.
Today I called epson, explained the problem. The tech had me try a fix. It did not work. He said it needs service, ( hence the service required message { insert laugh here}) and I needed to send it back. My worst nightmare being in the middle of the ocean. Goodbye nice day.....
THEN, he said, I did not have to send it back UNTIL I got the NEW printer, that they ( epson ) would be sending out TODAY, and I would have on TUESDAY! WOOOO HOOOOO!!, Welcome back nice day!
Instructions would be provided in the new printer about returning the old printer. No cost to me.
I fully expected Epson to service the printer, but I did NOT expect THAT kind of service.
MEGA KUDOS to Epson and Matt Woodhouse at Johnson Plastics for offering such GREAT service and GREAT support.
From: Dee (DEENA-ONLY) [#2]
30 Mar 2007
To: LaZerDude (C_BURKE) [#1] 30 Mar 2007
Hi Chuck,
Do you have to return the new printer when they fix your old one? Are they sending you a brand new unit or a refurb?
Dee
From: LaZerDude (C_BURKE) [#3]
30 Mar 2007
To: Dee (DEENA-ONLY) [#2] 30 Mar 2007
Dee,
I do not have to return the new printer.
I am operating on the assumption that since the 4000 is no longer in production that I will be gettin a refurbished one. The one I bought from Johnson was refurbished as well, and with the exception of this silly problem, it has functioned quite well so I am not afraid.
The one question I DO have however that I forgot to ask but will, "Does the warranty on the new printer start over again?"
I'll keep you posted, but I am a very happy camper. Well not exactly camping since I just got out of the jacuzzi....but you know what I mean.....
From: Dee (DEENA-ONLY) [#4]
30 Mar 2007
To: LaZerDude (C_BURKE) [#3] 31 Mar 2007
Wow! How nice to hear about such good service.
Dee
From: UncleSteve [#5]
30 Mar 2007
To: Dee (DEENA-ONLY) [#4] 30 Mar 2007
Now you know who to call when you need YOUR Jacuzzi cleaned and serviced,
CHUCK'S JACUZZI SERVICE
I wondered what he did when he wasn't posting here... (devil)
From: Tom (TJGEENEN) [#6]
30 Mar 2007
To: LaZerDude (C_BURKE) [#3] 31 Mar 2007
From: Harvey only (HARVEY-ONLY) [#7]
31 Mar 2007
To: LaZerDude (C_BURKE) [#3] 31 Mar 2007
From: LaZerDude (C_BURKE) [#8]
31 Mar 2007
To: Tom (TJGEENEN) [#6] 31 Mar 2007
Tom,
It is no secret that I would recommend Johnson.....
From: Ruben (QUIEROLEARN) [#9]
31 Mar 2007
To: LaZerDude (C_BURKE) [#8] 31 Mar 2007
Chuck,
are you prepare with sufficient ink to recharge the new printer?
and how about the ink that is in the printer? >.<
Ruben
From: LaZerDude (C_BURKE) [#10]
31 Mar 2007
To: Ruben (QUIEROLEARN) [#9] 31 Mar 2007
Ruben,
Yes, I have 91% in the cartidges..so I'm good.
Sadly the ink "in" the printer is a loss, but the frustration of having to mess around getting the print head released, ( sometimes up to 8 or 10 tries) will be elminated ( I hope) so it will be worth it.
Thanks
From: sroehlk (ELECTECH1) [#11]
31 Mar 2007
To: LaZerDude (C_BURKE) [#10] 31 Mar 2007
Here is some things I learned about Epson over the years:
Epson support will run the printer through several resets, cleaning cycles etc. depending on what is wrong. If it does not solve the problem they will send you another printer, if your within or even a little over a year.
When you call service be sure to have original epson cartridges on hand or at least know the part number. They will ask you to read the numbers off of the cartridge. If you don't have epson carts in the printer they will insist you buy a new set before continuing with help. Using non epson carts will not void your warranty.
They like to act like your out of warranty if your close to a year. Insist you have a receipt with a date that is within a year. They will continue to help you then. Otherwise you might have to pay for the service phone support. By the way, keep your receipt. They will want a copy when they exchange your printer.
Keep the ink from the printer you are returning. Epson has 2 sets of shipping instructions. One says you must return the ink and the other says remove the ink. It is better to ship the printer without ink installed anyway. Keep your ink!
They will want to put a hold on a credit card to send you a printer. But you can also send in your printer first, without a credit card. They will send you the replacement when they receive your printer. The printers ship from here in Indianapolis. I also get mine the next day, how is that for service!
You will get new ink with the printer you get from epson.
I have bought printers not working off of ebay and was able to get replacement printers. Always ask for the receipt when buying off of ebay.
Surfynol 465 is the secret ingredient in most epson cleaning kits off of ebay. It dissolves most ink safely.
Well thats all I can think of right now. But over the years I have owned about 22 epsons. At least that is how I registered for the epson settlement law suit. Still waiting for that case to be finalized.
I have sold cleaning kits on ebay in the past and can help with that too!
Steve