Full Version: National Banner
From: LaZerDude (C_BURKE) [#1]
6 Apr 2007
To: ALL
Customer service ( yeah yeah I know)....is such a simple thing....and I am NOT getting a warm fuzzy from National Banner.
What I am looking for is a flag similar to the one attached. I found it HERE
Upon calling nabco, after I FINALLY got them to understand what it was that I needed, only to be told that the person that COULD help me, was not in and that * I * needed to call back tomorrow.
Well today is yesterday's tomorrow and I called back. Talked to the same gal as I did yesterday, ( she had completely forgotten me). When I reminded her, she asked if Joe ( not his real name) had gotten in touch with me? I told her no.
She said, well you won't be able to talk to him today either since he decided not to come in, and told me *I* would have to call back on Monday.
Ok, fine, I tersely replied as I hung up the phone.
Now, imagine ( "its easy if you try"-John Lennon) how different it would have been and how much better I would have felt IF she had said...
"I"m sorry Joe did not get in touch with you. Unfortunately he is not in today, but I can certainly have HIM call YOU on Monday.".....
The difference is subtle I know between "You will have to call back on Monday" and " I will have Joe call you on Monday"..but it IS a difference and WOULD have made a difference in my shopping experience with nabco.
Sigh.........
( insert picture of Chuck getting off his soap box here)
EDITED: 6 Apr 2007 by C_BURKE
From: jeanettebrewer (JEANETTEBREWER2) [#2]
6 Apr 2007
To: LaZerDude (C_BURKE) [#1] 6 Apr 2007
I completely agree with you. It's those little things that really make a big difference in making me feel comfortable with a vendor/supplier. I try really hard to have those same expectations of myself when I'm the vendor/supplier.
I hope you never get off your soapbox on the issue of customer service. It's always a good reminder to me to mind my P's & Q's!
From: John (ICTJOHN) [#3]
6 Apr 2007
To: LaZerDude (C_BURKE) [#1] 6 Apr 2007
Chuck,
Oh! That's a horse of a different color............
Try some of the "ribbon" companies.
They make those onesie twosie all the time.................
FRS will even make a full color one for you
I couldn't find a web site for them......
www.fhribbon.com gold foil hot stamp only
hth,
~
From: LaZerDude (C_BURKE) [#4]
6 Apr 2007
To: John (ICTJOHN) [#3] 6 Apr 2007
Thanks John....those two....seem to have better pricing....so I may end up getting the job after all......:)
Thanks
From: Harvey only (HARVEY-ONLY) [#5]
6 Apr 2007
To: LaZerDude (C_BURKE) [#4] 6 Apr 2007
If you know how to sew, and get some polyester material, you can sublimate it.
I used to do a lot of sewing to help out my wife's first business. I used to have to do grosses of items. (Had to do because they were selling, Wifey did not even have to whip me.)
From: LaZerDude (C_BURKE) [#6]
6 Apr 2007
To: Harvey only (HARVEY-ONLY) [#5] 6 Apr 2007
Impracticle my friend. the order would be for500 to 1000 of them if I get it.
From: Harvey only (HARVEY-ONLY) [#7]
6 Apr 2007
To: LaZerDude (C_BURKE) [#6] 6 Apr 2007
From: Laser Image (LASER_IMAGE) [#8]
6 Apr 2007
To: LaZerDude (C_BURKE) [#6] 6 Apr 2007
Chuck,
I don't know if you need permission to use the Rotary Wheel but you should check before you bid on that job. I have been a Rotarian for just over 4 years and I *think* those items have to ordered through authorized resellers. I am probably wrong about that but you never know.
FYI - here is a link to one company who sells Rotary 'trading flags' - they are listed on the Rotary website.
http://www.ruh.com/Rotary/prodinfo.asp?number=R45135C
Good luck!
Gary
From: LaZerDude (C_BURKE) [#9]
6 Apr 2007
To: Laser Image (LASER_IMAGE) [#8] 6 Apr 2007
Gary Thanks, but this is not for Rotary.....it was just an example of the kind of flag that I need.
I have been in Rotary for 12 years now, and American Pacific Awards is jumping through the last hoop to become an authorized dealer for Rotary products.. ( I just need to send them their money) ......
But thanks for the warning.....
From: Laser Image (LASER_IMAGE) [#10]
6 Apr 2007
To: LaZerDude (C_BURKE) [#9] 6 Apr 2007
From: LaZerDude (C_BURKE) [#11]
6 Apr 2007
To: Laser Image (LASER_IMAGE) [#10] 7 Apr 2007
From: sunny (SUNSHINE5555) [#12]
7 Apr 2007
To: LaZerDude (C_BURKE) [#1] 7 Apr 2007
From: LaZerDude (C_BURKE) [#13]
7 Apr 2007
To: sunny (SUNSHINE5555) [#12] 7 Apr 2007