Full Version: Xenetech 912 Viper
From: ray (RMV0215) [#17]
7 Apr 2007
To: ALL
I purchased it from Roy's team, because they are top notch on support when needed. I have not set up for Roy to come by here. I just was trying to set things up on my own ( amen to the manuals that come with it on not making any sense) The Dvd that came with it looks great, no telling how many times they had to pause and reshoot the video to get it to run. I have several machines here ( Laser, Vinyl Cutter, Card Printers, and 2- Color Laser Printers, 1 Monochrome Laser printer, 2- Inkjet printers all on my network here at home with 4 computers). It didn't arrive until yesterday (Friday) evening. Can't stand to have someting like that just sitting around doing nothing. I'm sure in the end it will work out. Just turned it on again, still only the Xenetech and IP address.
Ray
From: Cody (BOBTNAILER) [#18]
7 Apr 2007
To: ray (RMV0215) [#17] 7 Apr 2007
Ray,
Do you have the Viper Driver software installed on your computer? This is separate from the XGW (graphics workstation) software.
For the machine to see the computer, the Viper Driver has to be running.
From: JHayes55 [#19]
7 Apr 2007
To: ray (RMV0215) [#17] 7 Apr 2007
From: ray (RMV0215) [#20]
7 Apr 2007
To: ALL
Viper Driver is showing up in system start up tray. If you bring the cursor over the driver icon it says "Viper Driver- Listening for Viper (3190). If you right click on it, you can check hot watch, and it shows to be active.
Ray
From: Cody (BOBTNAILER) [#21]
7 Apr 2007
To: ray (RMV0215) [#20] 7 Apr 2007
Hmmmm....okay. Sorry it wasn't that easy.
I now sounds like an IP address issue. If I was near my machine, I'd look up how it's done for us. I did have to change it a little from what the manual said, since I now run mine through a router.
From: ray (RMV0215) [#22]
8 Apr 2007
To: ALL
PROGRESS. This morning I thought I would give it another try. I tried connecting directly with the crossover cable. I noticed the viper driver in the system tray said "listening for viper " So I click on the viper driver again. and a NEW Icon came up, 912 reset to home. Still get error message of " APU/MPU Error, reset red button on Pendant (Which there isn't one) Make sure power on MPU is on. Well at least I am closer than yesterday. I deffinently know it is talking to it now! Will leave this connection alone until I get it to work, then I will try the network. Any suggestions.
Now I have to go the the In-Laws house for a while
Patiently Waiting.................
Ray
From: Tony (ANTE) [#23]
8 Apr 2007
To: logojohn [#7] 8 Apr 2007
L J,
Viper systems can be setup to access special folder (in box) or you can send jobs already created and saved in xot folders on hard drive.
When you recall job directly from touch screen pendant, files saved in INBOX, you have to be sure you have file you want cos you can't view it on your desktop and only file name will be displayed on pendant, that is why I prefer to open jobs on desktop and verify all settings prior to downloading to MPU (F1 shortcut). I do not have Xenetech laser but I belive that procedure is pretty close.
I also have older electronics MPU with long card APU that I kept after upgrading to viper, just in case things go wrong I can always go back to old setup.
Tony
From: Tony (ANTE) [#24]
8 Apr 2007
To: ray (RMV0215) [#22] 8 Apr 2007
Hi Ray,
I don't know where are you at this point, but was wondering if you did go to neighborhood networks where you would enter IP address (page 5 & 6 of installation manual). On my setup I have checked box for system to automatically assign IP address. My setup is via hub network (red ethernet cable) however by using crossover cable should not matter in your case.
Good luck
Tony
From: ray (RMV0215) [#25]
8 Apr 2007
To: ALL
Per previous posting I am able to talk to it with direct connect crossover cable. At this point I am only trying to go by the DVD and make a single plate from scratch on the computer screen using "drag" when I go to file print to engraver that is when the computer screen comes us with the possible error of "APU/MPU". At this point I am not trying to save and retrieve the file.
Ray
From: Tony (ANTE) [#26]
8 Apr 2007
To: ray (RMV0215) [#25] 8 Apr 2007
I guess call to Roy and Randy is in order first thing tomorrow morning.
Still don't know why you would get that message to reset red button since there isn't one on the system.
Tony
From: John (ICTJOHN) [#27]
8 Apr 2007
To: Tony (ANTE) [#26] 9 Apr 2007
Tony,
Because Xenetech has to support all different levels of platforms with 1 software package......my 9x12 does have the red button on the pendant...........
~
From: ray (RMV0215) [#28]
8 Apr 2007
To: ALL
Just received e-mail from Xenetech support. (Ray,
In the Xenetech program, click on the page pull down menu. Now click on Engraving Table Defaults. Find the box that says Ethernet and check it. Click on OK. That will take care of your problem.) Yes it sure did. I knew it had to be something simple.
I am up and running..... Thanks for everybodys input. Hope this helps someone else. Now more reading on cutting plates.
Ray
From: Randy Allen (RALLEN) [#29]
8 Apr 2007
To: ray (RMV0215) [#1] Unread
Good morning Ray,
It looks like from the last post Xenetech was able to get you up and running on the 912 Viper. If there's anything else you need feel free
to give us a call anytime day or night at 817-460-8122 ext. 203.
You'll now know where to find that Ethernet check box (PAGE | Engraving Table Defaults) just in case you see that error message again.
By the way, have you registered/unlocked your software with the factory?
Best regards and happy engraving!
Randy Allen
From: Tony (ANTE) [#30]
9 Apr 2007
To: John (ICTJOHN) [#27] 9 Apr 2007
John,
Is your pendant Viper touch screen?
On older systems with toggle switches pendants yes there is red button "RESET", but it has been eliminated for VIPERS, at least that is what is on my system.
Tony
From: Tony (ANTE) [#31]
9 Apr 2007
To: ray (RMV0215) [#28] Unread
Ray,
Glad to hear you are in business. Enjoy it.
Tony
From: jeanettebrewer (JEANETTEBREWER2) [#32]
9 Apr 2007
To: Randy Allen (RALLEN) [#29] Unread
Randy,
Ray just rec'd his machine on Friday. Since his training hasn't been set up yet, his registration paperwork has not been completed yet.
From: jeanettebrewer (JEANETTEBREWER2) [#33]
9 Apr 2007
To: ALL
Ray, et al:
My laptop was at my office all weekend so I missed this entire conversation until it was already resolved.
For future reference, our phones are monitored 24/7/365. If you leave a message for my dad (817)460-8122 ext. 202 OR for me at (817)460-8122 ext. 201 -- or even the for the operator/general mailbox -- it will notify my cell phone.
Typically, I can track down one of the guys to have them call you back within minutes of your message.
PLEASE make a note of that. Both of our guys love to feel needed over a weekend! ;-)
Both of them answer their cell phones 24/7/365 too (except when they're already with another customer).
From: John (ICTJOHN) [#34]
9 Apr 2007
To: Tony (ANTE) [#30] 9 Apr 2007
Tony,
No, I do not have the Viper system on that machine, but Xenetech must support ALL options (old & new technology) is what I was trying to relay.
I have been a Xenetech customer since 1996 and I guess easier to see some of the "Whys" in the software since they have expanded it so much. I know Cody is/has been quite frustrated with it but if he had the background of having to manually figure every placement of each character and line, centering, placing logos, he would jump up and down with excitement with the software. We'll get him there eventually!! ;-)
~
From: Cody (BOBTNAILER) [#35]
9 Apr 2007
To: John (ICTJOHN) [#34] 9 Apr 2007
That's what folks have been telling me for the last year.
My response is that your expectations are still too low. :P
From: Tony (ANTE) [#36]
9 Apr 2007
To: John (ICTJOHN) [#34] 9 Apr 2007
John, Xenetech supports all of their products and I find their CS very helpful. Ben and Jimmy got me going on few occasions when needed.
Cody will be jumping up and down with excitement in no time I am sure.
XWG software is what I like the most when setting-up panel layouts. Placement of text and cutouts are simple and easy as is creating dials and multiple plates with grid cut options. You know all about it.
Tony
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