Full Version: Xenetech 912 Viper
From: Tony (ANTE) [#31]
9 Apr 2007
To: ray (RMV0215) [#28] Unread
Ray,
Glad to hear you are in business. Enjoy it.
Tony
From: jeanettebrewer (JEANETTEBREWER2) [#32]
9 Apr 2007
To: Randy Allen (RALLEN) [#29] Unread
Randy,
Ray just rec'd his machine on Friday. Since his training hasn't been set up yet, his registration paperwork has not been completed yet.
From: jeanettebrewer (JEANETTEBREWER2) [#33]
9 Apr 2007
To: ALL
Ray, et al:
My laptop was at my office all weekend so I missed this entire conversation until it was already resolved.
For future reference, our phones are monitored 24/7/365. If you leave a message for my dad (817)460-8122 ext. 202 OR for me at (817)460-8122 ext. 201 -- or even the for the operator/general mailbox -- it will notify my cell phone.
Typically, I can track down one of the guys to have them call you back within minutes of your message.
PLEASE make a note of that. Both of our guys love to feel needed over a weekend! ;-)
Both of them answer their cell phones 24/7/365 too (except when they're already with another customer).
From: John (ICTJOHN) [#34]
9 Apr 2007
To: Tony (ANTE) [#30] 9 Apr 2007
Tony,
No, I do not have the Viper system on that machine, but Xenetech must support ALL options (old & new technology) is what I was trying to relay.
I have been a Xenetech customer since 1996 and I guess easier to see some of the "Whys" in the software since they have expanded it so much. I know Cody is/has been quite frustrated with it but if he had the background of having to manually figure every placement of each character and line, centering, placing logos, he would jump up and down with excitement with the software. We'll get him there eventually!! ;-)
~
From: Cody (BOBTNAILER) [#35]
9 Apr 2007
To: John (ICTJOHN) [#34] 9 Apr 2007
That's what folks have been telling me for the last year.
My response is that your expectations are still too low. :P
From: Tony (ANTE) [#36]
9 Apr 2007
To: John (ICTJOHN) [#34] 9 Apr 2007
John, Xenetech supports all of their products and I find their CS very helpful. Ben and Jimmy got me going on few occasions when needed.
Cody will be jumping up and down with excitement in no time I am sure.
XWG software is what I like the most when setting-up panel layouts. Placement of text and cutouts are simple and easy as is creating dials and multiple plates with grid cut options. You know all about it.
Tony
From: John (ICTJOHN) [#37]
9 Apr 2007
To: Tony (ANTE) [#36] 9 Apr 2007
Tony,
Have you ever though about running your laser from XWG??
I don't know if it is possible, but I do know I can run my Wizzard from it, boy, does it sing purdy!
:B
That's another thing (Wizzard) I need to put on e-bay, as I don't need it as a back-up any longer.
~
From: Tony (ANTE) [#38]
9 Apr 2007
To: John (ICTJOHN) [#37] 9 Apr 2007
Yes John,
I do run my Universal laser form XWG all the time. There is one issue with TTF fonts as it has been discussed just a week ago. TTF fonts are not actual height you would enter in "Letter Height" on XWG. I hope that Xenetech software development dept. will work on it to correct it.
What size of Xenetech rotary systems do you have?
Also, do you have any issues with your lasers?
Tony
From: John (ICTJOHN) [#39]
9 Apr 2007
To: Tony (ANTE) [#38] 9 Apr 2007
Tony,
I have 2- 9x12's (non viper) and 2 Lasers (25 & 60 Watt) with a third one on order - should be here the middle of May.
I have had very little issues with any of the machines.... probably averages 1 repair on each machine and other than shipping, not too costly.
I am so pleased & trust them to give me my money's worth on the equipment and software that I have ordered the 5th system.
B-)
~
From: Cody (BOBTNAILER) [#40]
9 Apr 2007
To: Tony (ANTE) [#36] 9 Apr 2007
Engraving Concepts is hosting a Xenetech education seminar at their office this Friday. If memory serves, Jimmy will be there.
Unless something goes terribly wrong between now and then, Jeanette has reserved a front-row seat for me.
I very well may be the hardest-to-please customer they've ever had. If they win me over (not there yet), they will have climbed a VERY steep mountain.
I am trying to keep an open mind....but stuff keeps falling out.
Cody
From: John (ICTJOHN) [#41]
9 Apr 2007
To: Cody (BOBTNAILER) [#40] 9 Apr 2007
:'D
That attitude is much better than having a closed mind and refusing to let the sun shine in!
~
From: Tony (ANTE) [#42]
9 Apr 2007
To: Cody (BOBTNAILER) [#40] 9 Apr 2007
Cody,
That is a great news. Wish I could be there.
Tony
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