Full Version: Attack of the Chinese laser (part xxiv)
From: Mike (MIKEN) [#2]
14 Apr 2007
To: ab_laserart [#1] 14 Apr 2007
You sound like your pleased with your purchase. Glad to hear that.
When you called tech support did you have any problem getting somebody who spoke English and were they helpful?
My previous experience with chillers was with 100w Epilogs. They were pretty much maintenance free; how is this one?
Very interesting, keep us posted.
EDITED: 14 Apr 2007 by MIKEN
From: ab_laserart [#3]
14 Apr 2007
To: Mike (MIKEN) [#2] Unread
Hi Mike,
While they did supply a phone number for tech support, we chose to go with instant messaging. They ask us to try to make an appointment when we need help, but there has always been someone there who spoke english when I IM them. The bad part is they don't get to work until about 9 pm my time.
The chiller is very low maintanence. That said, when you turn it off it loses suction and you have to prime it to get it going again. I fixed that by leaving it running all the time, no biggie.
I am satisfied so far, there have been some issues to work through but I get the feeling all engravers have occasional issues to deal with. Luckily I'm a pretty hands on guy and have some experience building experimental electronic devices (not bombs!!! (devil) ). Not that I'm the biggest techy in the world, but someone with less technical knowledge may have really struggled with this.
If anyone gets the idea of distrubuting these in the US, I would suggest strongly advising a $2000 set-up session in which an experienced tech goes on site and does the install and 8 hours of training, or something like that.
Ron
From: Cody (BOBTNAILER) [#4]
14 Apr 2007
To: ab_laserart [#1] 14 Apr 2007
By the time you get that big box out of your truck, it will be time to "fire up" that grill sitting next to the pickup.
A 2" thick ribeye, medium rare, please.