Full Version: Laser Max & scratches
From: oneputt (NOUNOES) [#13]
21 Mar 2005
To: Harvey only (HARVEY-ONLY) [#8] 21 Mar 2005
Harvey,
I too am sorry you experienced a problem with our No Mark product. I can't begin to speculate what might be the problem. All of our sheets have a bar code label on them but, if they are cut in quarters the bar code may not be available for the engraver to see.
If you have the bar code it would sure help us identify what lot of material we were using and any other conditions that may have been present at the time of manufacturing. Our QC Manager would appreciate samples, if available.
Thank you for the feedback, at Rowmark we view feedback as a gift. We want to get to the bottom of this if possible. Please call me at 1-800-243-3339 and let's please chat about this further.
Phil
From: Harvey only (HARVEY-ONLY) [#14]
22 Mar 2005
To: oneputt (NOUNOES) [#13] 22 Mar 2005
Phil,
I owe you and Rowmark a bit of an apology.
As you requested, I checked the barcode, which I always leave as the last piece to cut. It was manufactured 5 years ago. If that is the only problem with five year old product, (and it is), it is a very fine product.
I thought it was from the new batch, apparently not. It was an end that just got left through a few new batches somehow.
Thanks for taking the time and talking on the phone with me today.
From: Ken D. (KDEVORY) [#15]
22 Mar 2005
To: oneputt (NOUNOES) [#14] 22 Mar 2005
From: oneputt (NOUNOES) [#16]
22 Mar 2005
To: Ken D. (KDEVORY) [#15] 22 Mar 2005
Ken,
That is a difficult question to answer. Our suggested shelf life is 2 years. Now you may say there are a lot of name badges, signs etc, that are a lot older than that. That is very true but they are not being processed.
Most of our products will be servicable a lot longer than 2 years but that is my rule of thumb.
We use different materials to make our products, some are all acrylic or abs or XT. All of these materials will perform differently under different conditions. Some of them are hot stamped with a foil, some are co-extruded, some are laminated and some simply have a finish pressed on them. Different levels of color concentrate have an impact on the life expectancy.
Thus it is not possible to say how long the product will remain servicable to the engraver.
I hope this sheds some light on this. Please call me anytime you have a concern or feedback for us.
Phil
From: oneputt (NOUNOES) [#17]
22 Mar 2005
To: Harvey only (HARVEY-ONLY) [#14] 22 Mar 2005
Harvey,
It is always a pleasure to chat with you. Please don't wait until you have a problem to call me. We need the feedback from professional engravers like you. Please tell Dee the Rowmark "gang" said "hi."
Phil