Phil,

Thank you for addressing Cindy's situation.

As long as I've been participating in online forums, a common complaint of industry suppliers has been the "misinformation" generated by the forums.

I've always felt the andidote for misinformation, is an infusion of facts.

Thank you for providing the facts behind the changes in the Rowmark line.

I'll add Rowmark to my unofficial list of industry suppliers who "get it." :-)

Also, thank you for sending samples of the Rowmark "Granites." The Charcoal/Gold looks like it may be a viable substitute for the Midnight/Gray, I was using in an ongoing awards program.

The granite pattern is very believeable, and the fact the surface comes in either matte or glossy, makes the material very versatile.

David "The Stunt Engraver" Lavaneri
DGL Engraving
Port Hueneme, CA

Cindy,

First I want to thank everyone for the kind words. I am only one of about 100 committed Rowmark employees that wants all engravers using our products.

Cindy, if you will email me at pnoakes@rowmark.com I will send you a new swatch page and samples of the new woodgrains. I need your address.

Thank you.

Phil

Hi Gang,

Isn't it great to have a company that cares? I am continually amazed at this industry, which I'm sure has a "dark" side, ( Luke I am your father)....it is just so cool to see so much giving sharing and helping, not only from forum members but people like Phil, and so many others in the industry.