Cody,

Now that hopefully you have been registered into the system at Xenetech, you can use the internet to get your unlock codes in the future. You don't have to speak to the person that is on vacation.

I know why Xenetech went to the 3 free codes and purchase additional ones as needed - it was because of abuse - the old rule of "a few people abusing the system, so everyone else must abide by rules". Some people would call in time after time for unlock codes which takes up a lot of their time as well. If you have a hard drive problem and need a new code, they will bend the rules and give you a free code.

I own 3 different "X" machines and have never had a bad experience with any person there. I hope it was just "bad timing" this time and things go smoother for you in the future.

BTW, it would not have been the end of the world when your software expired....................you can just re-load the software (less than 30 seconds) and you're good for another 21 days. But believe me, I have been in similar situations and have learned "cooler heads prevail" -

just yesterday a lady at a company that forgot to ship in time for my customers' event said "aren't you going to yell at me?" I told her "NO, I had tried that in the past and it will not get my product any faster, I will call my customer and work it out" Guess what, she called me back in 15 minutes and had found some product in stock and would send it out Overnight -(they were in the process of moving the factory and all of their product was on the moving van, but they were able to find some for me and get it out that day)

Good luck and hope you enjoy you equipment.

Time to revisit this post...

I got a call from Guy Barone at Xenetech this afternoon. I think this call was one of the hardest that a business owner/manager ever has to make.

He called to apologize for the trouble I had with my unlock codes, and for the way I was treated when I called.

As one would expect someone in position to be, he was very professional and sincere. In my book, it takes a lot of "guts" to call a customer that you KNOW is unhappy with you, and to start making things right. But that's exactly what he did.

So much for bearing a grudge. Mr. Barone just took away any reason I had to post anything else negative about his company.

I've never met Guy, but from the few minutes that we visited, I truly believe that he's a stand-up kind of man...and I appreciate that.

Thanks for listening.

Cody

Words of wisdom for the day: "We must forgive, but we dare not forget."