Mark,

My pricing rants are as much a reminder to myself as to others. I've been in John's position. He sees himself as a skilled artisan (which he is) and the customers merely look at him as the underling who jumps to their commands. I picked up on that, though I doubt he did.

I don't appreciate my friend being taken advantage of like that. Then again, nobody can be taken advantage of unless they allow it.

I also realize that nobody makes a crucial change in their business until they're ready. After 30+ years in this industry, it was only about 5 years ago that I decided I was ready to drive the bus.

I think because most of us have accumulated our knowledge over a span of years, (sometimes decades), we lose sight of just how much skill we've developed.

David "The Stunt Engraver" Lavaneri
DGL Engraving
Port Hueneme, CA

David,

Words of wisdom, from a wise man :-)

David "The Stunt Engraver" Lavaneri
DGL Engraving
Port Hueneme, CA

David,

Back on the subject of risk. I had a customer bring in a sterling silver child's cup that had names engraved on it dating back to 1846 (or maybe it was 1864, whatever it was, it was long ago). The only area remaining on the cup to engrave was an ornamental "ridge" that was about 3/32" wide and went all the way around the cup. Another option was to start adding names to the bottom of the cup. For me to engrave on the "ridge" it would have cost them $40 (more risk for error). Engraving a name on the bottom would have cost $15. They now have a name on the bottom of the cup.