Cable Router hampering Outgoing Email?

From:	Stunt Engraver (DGL)	31 Aug 2006
To:	ALL	5 of 9

4731.5
=UPDATE= Per Shaddy's suggestion, we ran the cable modem directly to my wife's computer. Didn't work at first. Called Adelphia and they reset the modem from their end. Worked like a charm. We then ran the modem back through the router. I couldn't get internet access at all and my wife's computer was sluggish. We called Adelphia and they suggested we call Linksys. Called Linksys, went to their web site and tech support walked us through steps to give the router new settings. Linksys said the settings between the cable modem and the router weren't set correctly. All is well now, but that doesn't explain why the problems we were having only cropped up recently. We've had the router hooked up for quite a while. <shrug> Carl: I couldn't "ping" adelphia, because I couldn't send email at the time. Thanks again folks. David "The Stunt Engraver" Lavaneri DGL Engraving Port Hueneme, CA

From:	Harvey only (HARVEY-ONLY)	31 Aug 2006
To:	Stunt Engraver (DGL)	6 of 9

4731.6 In reply to 4731.5

When I left for the store Saturday AM all was fine with my DSL router. When I returned Monday afternoon, no Internet at all. Router said that there was communication to the Internet but nothing happened.

The router was powered down by two switches, but not disconnected from the phone lines during thunderstorms that weekend.

After a number of tests he walked me through, we did a complete reset and a setup of the login. One digit in the PPP changed from where it was to the new setup. It was probably a corruption of one bit in the EEPROM in the router from lightening.

I did not connect your problem with mine until you posted the fix. Wonder if it was lightening or something on the Internet that did it.

[My router now has new logon names and passwords instead of the default, I feel a bit safer from hackers.]

Philadelphia, PA (Really Bensalem)

When you finally understand it completely... it changes.

From:	Stunt Engraver (DGL)	31 Aug 2006
To:	Harvey only (HARVEY-ONLY)	7 of 9

4731.7 In reply to 4731.6
Harvey, I'm not sure what caused the problems with the router. Haven't seen lightning in CA for a long time. One thing we were told is important, is the sequence in powering up the modem and router. We were told to power up the modem, then the router, in that sequence. David "The Stunt Engraver" Lavaneri DGL Engraving Port Hueneme, CA

From:	Harvey only (HARVEY-ONLY)	31 Aug 2006
To:	Stunt Engraver (DGL)	8 of 9

4731.8 In reply to 4731.7
Ah, my modem IS my router also. Philadelphia, PA (Really Bensalem) When you finally understand it completely... it changes.

From:	basehorawards	1 Sep 2006
To:	Harvey only (HARVEY-ONLY)	9 of 9

4731.9 In reply to 4731.6

Harvey,

Last summer I lost two motherboards to lightening. Both were turned on as we were not expecting a storm. We got home as it started and I said I should go turn them off and unplug. Too bad for me I turned on the TV to see how long it would last first. The lightening hit the cable line somewhere close by and went through the router to one computer and then through two hubs to get to the second one.

Now I unplug all the computers, laser. rotary, printer, etc when they forecast a storm. It was an expensive lesson.

James Smith

Basehor Awards & Trophies