Our new home! - Engraving Etc. Forum

From:	gt350ed	19 Mar 2007
To:	Cody (BOBTNAILER)	23 of 24

6338.23 In reply to 6338.1
All the best to you and Janna! Although we met you in Las Vegas a year ago at the Beach Party, we missed seeing the two of you this year in spite of the fact that you were in Vegas, as were we; just not at the Beach Party. Your store looks as though it is going to be first class. Great job! Our tenures in this business are about the same. We opened our retail store doors in August of 2003 after evolving into it from home for a couple of years prior. We too have recently expanded, although we did not have the luxury of starting with an empty set of rooms. Our store is one of four tenant spaces on the ground floor of a two-story building. Recently, we were able to rent one of the other spaces on the ground floor. Although it is not contiguous, it is accessed via a common no-public hallway. It serves as our new "backroom" for inventory storage and assembly. When we look at our stock on shelves similar to your storage, we cannot believe that most of it was once in our store behind a wall. Over the next couple of months, we will once again be doing a mini-remodel of our store in order to take advantage of the newly gained showroom space that was once storage area. Whoppee! Be sure to post more pictures as you get fully stocked. What you have so far looks really, really good. You should all be proud. Ed Holley Victor Valley Trophy & Awards Co. and Coffee Mugs Online www.coffeemugsonline.com

From:	Cody (BOBTNAILER)	19 Mar 2007
To:	Stunt Engraver (DGL)	24 of 24

6338.24 In reply to 6338.20
quote: I don't have a zero-tolerance policy. "It" occasionally hits the fan for all of us. It's the measures we take to rectify an error that set us apart in business. Amen. We occasionally make mistakes on our items, and it's downright embarrassing to me. Fortunately, my customers don't get to see my mistakes. When they do, I am extremely humble....and make sure I do everything possible to make it right. I appreciate it when my customers give me that second chance to fix an error. That being said, we have never missed a deadline (knock on simulated-wood-paper-veneer). Some of my suppliers have cut me VERY close, but never over the line. We had "the talk" with our engraver in the beginning, hoping to avoid those issues. He's a fantastic guy, and he'd give you the shirt off his back if it would help you.....but he just didn't have the "eye" for quality that we needed. I'm certainly not opposed to giving someone a second chance (or third). God has been exceeding patient with me, so who am I to demand perfection from other people (I guess I still expect it)?