All:

I rec'd an email from a new Epilog owner today. He placed an order with Lazer Wood / GBOW (he thinks these are the same company since address/phone is the same on both websites) on July 1.

His credit card was charged immediately (small, minimum order $50).

He has experienced nothing but a run-around since then.

Does anyone out there know a supervisor/owner name? Perhaps he'll have more luck going "straight to the top".

Also, he'd like to know if there are any other ideas on where to order wooden sports balls.

Any ideas?

Jeanette
We have purchased a few things from them and sometimes they are a little slow but, they have always come through.
If I am correct it is a family owned business. Have you customer ask for the owner when he calls.
A friend of mine who makes professional wood bats is considering buying the equipment to make balls as well.
But he has not come up with a good way to do the engraving of the stitches and lines on the balls.
GBOW has figured it out very well.
Good luck

Jeanette,

The actual company is:
GFG Inc. 5105 E. 39th Ave. Denver, CO 80207 303-394-4664 Fax: 303-394-3810 Toll
Free: 800-858-6130 Contact: Caryl Soeth, Director of Marketing

Hope this helps....... GBPW is a trademark of the company.

Jeanette,

I don't know if getting to the top is going to get them anywhere. While I don't have any ownership information, I would like to share that I have done business with GBOW. My impression is that they are a very small and/or inefficient entity.

They do produce some very nice products that I have been able to incorporate into my higher-end sports awards.

On a couple of occasions I called to place an order during normal business hours. The person who takes the orders, I guess you would call them the "order-taker", was not there. The person on the other end of the phone would always tell me I needed to call back. What business has one person capable of taking orders?

On both occasions I was finally able to get in contact with the order-taker, placed the orders and received goods. Yes, I did share my displeasure about their customer service.

Considering that they are the manufacturer, they sure seem to keep their inventory levels very low. I have waited for weeks to get blank products.

It has been a few months since ordering from them, so I don't know if their business practices have changed. It sounds to me like "business as usual".