I'm for finding another supplier if one doesn't work for you, but I think the mediation would be helpful in the instance where you are in the middle of an order and get hung out to dry by the supplier.
This happens often enough, for example, where deposits don't get refunded after the supplier drops the ball, to warrant some kind of action by our industry members.
When a supplier acts in an unethical manner, and it stays only between the supplier and retailer, the next guy to come along gets taken just like the previous one and the supplier keeps the money, laughing all the way to the bank. Or visa/versa.
IMHO we need to expose this type of practice so others can make informed decisions before purchasing.
Cindy M |