Just as an update to my post in regards to Marco, Discount whatever any of you want to call them.
I have placed my final order with them!
They have made the last mistake with me, which was very typical of them. I placed an order around the first of March. I ordered a case of risers and a case of SILVER soccer balls along with some other items.
For those two items they sent me "red" neck ribbon and GOLD soccer balls. They even put a note on the invoice to make sure they sent me "silver" as this mistake had already been made twice before!
When I called about the mistake, they told me they would reship it net 10 and would send a call tag for the wrong items. I told the person that from so many experiences with them to make sure they did send a call tag to prevent problems down the road.
They never sent the call tag which didn't surprise me.
An employee called me about other open invoices which were ones like this, not real, just their mistakes! I asked her about the call tags they were supposed to send and she didn't even see that I had items to be shipped back!
I explained the problems and she was going to send call tags, which was a few weeks ago. They never came. Today I placed an order and they informed me they were adding$152.00 on my c o d to cover for all these open invoices.
I pay them c.o d. or credit card. It is impossible for me to owe them money. Some of the items I was ordering today was for showroom samples. I ended up cancelling my order, taking all their items out of my showroom and throwing their catalog in the garbage!
I have lost lots of money buying showroom samples from them but I guess it will just be as a lesson learned. This last incident is normal of their company and if anyone has thought about buying from them, please reconsider.
They are not worth the trouble! Wade Drayer, my sales rep told me when he visited my store, he was going to put me on end case pricing, that never happened.
He bad mouthed all the other suppliers like Marco was the best. Ha! Ha! He gave me his cell number just incase there were any problems, he never followed up on calls and must have caller I.D. because he wouldn't answer his phone.
He turned out to be just as good as his company. I have a very good strong business and I would close it down before buying from them again!
Please, for all of you that have trouble with them, do as I have and throw away their catalog! It will prevent blood pressures going up etc... They are not worth the paper the catalog is printed on. |