Marco DTC Awards Catalog - Engraving Etc. Forum

From:	basehorawards	12 Jun 2006
To:	Engravin' Dave (DATAKES)	32 of 33

2747.32 In reply to 2747.31
That is my experience too. I like their selection but I can not have confidence that when I order something from them that I will get it. I ordered some silver plated trays from them on May 24th for a customer that I do an order for each week. I may get them this week. I have had to rearrange my customer's orders twice to compensate for not having the trays. Not good service. In my opinion they have too many warehouses. They do not keep enough stock in each warehouse because they have so many. Fewer warehouses strategically placed is a far better business model than Marco's. James Smith Basehor Awards & Trophies

From:	Mike (SPACE_ENGRAVERS)	12 Jun 2006
To:	ALL	33 of 33

2747.33

I too have had many issues with DTC. Unfortunately they have several items that I can't find other places for a reasonable price. Several of their eagles and a couple of their military items are really nice but I can't find them at JDS or others...so I have to keep ordering from them. So far, of our three orders we've placed with the, everyone has had issues. The first order they didn't tell me that it was split shipped and a $1.69 item cost me an extra $8.79 in shipping cost. I won't recover that price in the least. I'm really hoping that the Kansas warehouse will be much better!

Mike

Space Engravers
www.space-engravers.com
25W Epilog Profile

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