I had a nice conversation with the salesperson as I applied for my Merchant Services account. Being new to this, I was concerned about charge backs.
He told a story of a company that sold "made to order" items over the web. A customer changed his mind after the order was placed/manufactured. The company's web site had a page describing their policies. It stated, due to the custom nature all sales are final. The company lost. He said the company would have won if the sales form had something the customer had to do/select to confirm he read and understood the terms/policy.
***
I read that anti-spam laws require a company's address on advertising emails.
***
Do you have any stories or information to pass on?
Ken Devory Jr.
|