Better late than never on an answer, I always say. We too are in a rural area and I don't have ready access to techs of any sort. We purchased a new E 4000 almost 2 years ago and have been extremely happy. I have it set up as a 7 color dye-sub and 1 channel fast black for screen print positives. A very happy solution to two problems.
I replaced an Epson 3000 with which I had nothing by frustration! It worked, but only when and how it wanted to. I sold it and the new owner is happy as a clam. Don't tell me 3000s don't have "personality". Anyway, the 4000 has NONE of the paper feed problems that the 3000 did and it is also very good as far as banding/clogging. It has a "power" head clean for when you really need it. (I've used it twice in 2 years - and this printer can sometimes sit for a couple weeks at a time - we do a large variety of things and dye sub sometimes takes a back seat to the other processes.)
If you have any specific questions on this printer I'd be happy to answer them. I believe the 4800 is the "replacement" and hope it is as user friendly as the 4000.
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