Hey Lisa - great to meet another Clark Howard fan! I too am rabid about good or even great customer service and customer no-service drives me nuts. I have no patience for being treated poorly at a place I WAS planning on spending my money. The WAS part usually turns in to WILL NOT if the customer service is bad, no matter how good the product is.

BTW - I was lucky enough to meet Clark in person when he came to town and he is exactly how he is on the radio. He talked to me about possibilities of how to buy my own business building and some out of the box alternatives - and by following his advise, I was able to make it happen last year. He's a very smart guy.

Cindy Murdoch