They are 15 minutes from us and this company has bought most of our metal and some other things from them for decades. I am sure they will try and make it right for you. Doug has offered me a tour since they built their new place a few years ago but I have never made it over there. I live in Mesquite and pass within a few blocks every day.
My main complaint is that they are one of the shrinking number of suppliers that do not ship the same day even if the order is placed early in the day.
They have also raised their minimum order to $75.
I can get things by regular ups faster from Oklahoma City or Houston.
In an emergency we can twist their arm and get it pulled for same day pickup.
The only plaques we get there are some state shapes and I can't remember having a problem with them.
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