Jo,

Here are a couple of related threads. See if any of the suggestions help.

We have a few more people who are in the same boat. :S 

http://www.engravingetc.org/forum/index.php?webtag=EE&msg=2703.1

http://www.engravingetc.org/forum/index.php?webtag=EE&msg=4044.1

David "The Stunt Engraver" Lavaneri
DGL Engraving
Port Hueneme, CA