Dave,
Boy you hit a nerve on those questions. We are having troubles finding employees that will go that extra steps for our customers. Since I bought the business 4 years ago, we have gone through twenty six employees with only 1 of the original employees.
With the way things are today, it has been my experience that setting up different systems within the organization and ensuring the procedures are followed each time is the only way to ensure things are being done the way they should.
And as for waning customer service, I think it's just who you decide to patronize. As more customers express their dissatisfaction with a vendor and take their business elsewhere, there are only two things they can do: improve or shut down.
I am reassured about customer service by the Florida staff at Tropar, anybody at JDS, the folks at Acrylic Idea Factory, the people at Slee to name a few. As customers we really need to take a stand and stop supporting companies that do not want our business and give it to those who are looking out for our interests.
BTW, do you ever sleep Dave? |