Alternative to Classic Medallics - Engraving Etc. Forum

From:	LARRY (CENTURYBADGE)	26 Jul 2006
To:	Josh (WIZURD)	11 of 12

4426.11 In reply to 4426.10
Good Morning, What many of us fail to realize is that the manufacturers and disbributors we work with today are no longer manufacturers. They are all buying from factories in China or elswhere. They must buy months in advance and wait for shipment from overseas. Even the best of them cannot anticiapate what will be the hot sellers of the season. This is the price we are paying today for shipping our manufacturing overseas. I agree it was nice when you were dealing with a manufacture in Ohio whose plant was in Ohio not in China, Italy or somewhere else. There are some who do a better job than others,i.e. JDS, Acrylic Idea factory but even they have there problems. Just my thoughts on the issue. Larry LBH

From:	Stunt Engraver (DGL)	26 Jul 2006
To:	Josh (WIZURD)	12 of 12

4426.12 In reply to 4426.10
quote: As more customers express their dissatisfaction with a vendor and take their business elsewhere, there are only two things they can do: improve or shut down. Josh, I agree with what you say. I also think that not enough people voice their dissatisfaction. That leads companies to (falsely) believe that no news is good news. As Larry points out; with so many items coming from overseas, some situations are beyond a supplier's control. That's understandable. What's not understandable, are the companies who don't deal with customer service issues, that are under their control. Do I ever sleep? Absolutely! Of course, like many people, I find the forum utterly fascinating and check in regularly. Maybe it's our three-hour time time difference, that makes you think otherwise. :-) David "The Stunt Engraver" Lavaneri DGL Engraving Port Hueneme, CA
EDITED: 26 Jul 2006 by DGL