American Button Machine - Engraving Etc. Forum

From:	LaZerDude (C_BURKE)	26 Oct 2006
To:	ALL	1 of 8

5214.1

Hi Gang,
Some time ago I needed some button supplies.....I "thought" I was going to the place I bought my original button maching from but mistakenly called American Button Machine instead.
They made a mistake on the frieght charges and said they would take care of it. Several months went by, and I heard nothing....I forgot about and assumed they had also.
Today I got a call from them telling me they finally recitified the issue and issued me a credit.
How refreshing to know that there are companies out there that truly do care about the customer and the little guy.
I HIGHLY recommend American Button Machines.

www.americanbuttonmachines.com

From:	Stunt Engraver (DGL)	26 Oct 2006
To:	LaZerDude (C_BURKE)	2 of 8

5214.2 In reply to 5214.1
Chuck, Maybe my reading comprehension is lacking, but if I understand your post correctly, it tooks months to rectify the accounting error. David "The Stunt Engraver" Lavaneri DGL Engraving Port Hueneme, CA

From:	LaZerDude (C_BURKE)	26 Oct 2006
To:	Stunt Engraver (DGL)	3 of 8

5214.3 In reply to 5214.2
David, perhaps I need to provide further explanation. I had placed the order a few months ago. They shipped the order ups RED or next day. UPS doesn't ship next day to maui and should have told them that and should not have charged for it but didn't. When it was delivered to me, the UPS driver pointed it out to me so I called American Button Machines and they said, no problem we'll take care of it. I simply got busy and forgot about it but THEY did not. That is my point, I didn't have to fight, I didn't have to nag, I didn't have to do ANYTHING.....THEY ( American Button Machine) did NOT let it fall through the cracks as many would have. They followed through, kept on UPS until UPS gave the refund. No work on my part at all. THAT to me speaks highly of the company, that they took it upon themselve to keep at it, follow through and not forget that they said they would do it.

From:	Stunt Engraver (DGL)	26 Oct 2006
To:	LaZerDude (C_BURKE)	4 of 8

5214.4 In reply to 5214.3
Chuck, The fact that a company would stay on top of a situation, to its rightful conclusion, without your constant urging, used to be the norm. These days, with lack of follow-through and lack of communication, becoming the standard (and expected), your situation is, indeed, remarkable. Now, I see what you mean. :-) David "The Stunt Engraver" Lavaneri DGL Engraving Port Hueneme, CA

From:	LaZerDude (C_BURKE)	26 Oct 2006
To:	Stunt Engraver (DGL)	5 of 8

5214.5 In reply to 5214.4
quote: The fact that a company would stay on top of a situation, to its rightful conclusion, without your constant urging, used to be the norm. These days, with lack of follow-through and lack of communication, becoming the standard (and expected), David, Your words are so true......and this is something we ALL should keep in mind. Donna Gray writes extensively about this in one of the trade magazines...customer service is dying in America....and all it takes is that "extra" little bit to set one apart from ones competition.

From:	Stunt Engraver (DGL)	26 Oct 2006
To:	LaZerDude (C_BURKE)	6 of 8

5214.6 In reply to 5214.5
quote: customer service is dying in America....and all it takes is that "extra" little bit to set one apart from ones competition. Chuck, Absolutely! That's what makes these the good old days, to be in business. David "The Stunt Engraver" Lavaneri DGL Engraving Port Hueneme, CA
EDITED: 26 Oct 2006 by DGL

From:	ray (RMV0215)	29 Oct 2006
To:	ALL	7 of 8

5214.7

I had recently purchased a complete 3" system from American Button Machines. The ad said FREE SHIPPING. Well, when I received the statement shipping was added. I e-mailed them and within 2-3 days the shipping was credited to my account. I am sure sometimes things like that happen ( computer age ). Excellent machine and excellent service. I would highly rrecommend them and plan on other purchases from them in the future.

Ray Vell
Vell Enterprises
www.laserdyesub.com

From:	LaZerDude (C_BURKE)	1 Nov 2006
To:	ray (RMV0215)	8 of 8

5214.8 In reply to 5214.7
Ray, Thank you for the validation. I wish I had known about American Button Machines BEFORE I bought mine.....