Folder Trophies/AwardsTrophy cleaning


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 From:  JHayes55
 To:  RICK (THUMBSUP) 
6297.3 In reply to 6297.1 

Time is money - charge your shop rate for the cleaning - you could be doing something else that is profitable. Be up front with your customer as to the charge and let them decide if they want the service or prefer to do it themselves. These types of people many times will want to take advantage of your good nature. I got in one of these types of orders last week and the plaques they wanted refurbished were just when they were brand new - I check the name on the back then did a search to see if they were still in business - not surprisingly - they were no longer in business.
Wonder why?

I do not mind helping someone out and saving money for them but I also refuse to put out something that is less than a quality product. Redo sometimes cost more than what a new quality one would. I let the customer make the call.

Joe
 

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 From:  Joe (SMITTY61)
 To:  RICK (THUMBSUP) 
6297.4 In reply to 6297.1 
I agree with Dave. If its just one or two that need to be wiped off, make it part of the service. We had similar situations where silver needed to be polished and it became more of an issue than what it was worth. We do however polish wood bases and try to clean plaques with Old English as part of the service to keep them coming back. Charge a flat rate of $5.00 of $10.00 if there are a couple of pieces that need to be cleaned. I wouldn't get too much into the silver polishing, though. I am not a Silversmith and some people expect that kind of result.

Joe Smith
Dan Kain Trophies, Inc.
2207 N. Pershing Drive
Arlington, VA 22201
703.525.8100 (ph)
703.525.9155
sales@dankain.com

 
 
     
 

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