These days???

Do they just don't care to give good customer service anymore?

I'm beginning to think that it's just the almighty dollar that their after and to heck with the customer care any more.........

I think it's time to find new suppliers.

One new supplier I'm looking for is a good place to buy engraving stock/plastic from? I'm looking for matte clear/clear at a reasonable price, just paid $48.45 for a 24"x48". Anything better out there?

Thanks,
Puck

JDS is in the same price range, I'm sure Johnson Plastic would be too - they are both Top Notch companies..................

hth

~

Yeah, nuff said on the cost.

Service still a problem.

Thanks,
Puck

Thanks, I will check them out since I don't use either of them.

Puck

JDS just sent me an e-mail stating that they'll be giving me next day service at no additional cost. Used to be two-days, but I had a few more hours to place the order.

JDS has contracted with a special service to provide you with Next Day Deliveries by UPS Ground. All you have to do is order by 1pm EST (12 noon CST) and your order will deliver the next business day via UPS Ground.
There are No Extra Charges to you. This service is provided to you “Courtesy of JDS”.

Carl

  Guntersville Laser Engraving
  Guntersville, AL
  http://www.GuntersvilleLaser.com

That sounds good. Been a few times I have needed that kind of quick service and paid highly for it.

Thanks,
Puck

Carl,

Is that an offer of 1-Day shipping everywhere in the U.S, or just your region? I'm 2-Day shipping from three different JDS warehouses. There have been many times that I would have ordered a particular item from JDS, but had to order locally from The Source, Marco or Continental.

Dave,

That is true. I now get UPS shipments to and from Omaha and Des Moines in one day. Last year it was two.

Yes, I agree with you and David Takes - I now get UPS shipping from Dallas to Wichita in 1 day - I just wish St. Louis to Wichita was 1 day as well.

~

John,

Right on! :-)

Puck

I agree about the service thing. JDS and Johnson both offer EXCEPTIONAL service.

Service or lack there of is a sore point with me. Not just in this industry but in all business...it is something that is dying in America as companies struggle to keep the bottom line up.

What they do not realize however, is their bottom line would grow just as fast if not faster IF the proved the exceptional service of the two companies mentioned above.

I try to provide the best I can. I am currently reordering everything I need to redo a badge order for 32 badges.....that an emblem came off of. These badges are scattered all over the state right now, but I will be mailing them out, with a complimentary coffee mug eblazoned with the company logo and personalized with each persons name.....

I bring this up as an example of how superior service can actually be a great marketing tool.

Good Luck

:'-( :'-( :'-( :'-( :'-(

Best I can do is UPS ground...and it still costs anywhere from 80 to 120% of the cost of the order.....

:'-( :'-( :'-( :'-( :'-(

I haven't read all the postings, so not sure if it is material, delivery or cost issues. I use lots of 1/8" clear/clear and I buy mine from Bur-Lane - and use their own brand. Their brand is more matte than Rowmarks, which is what I need for the jobs I'm doing. Not sure their current price, but do know you get free shipping with $250.00 order (the good days of $100.00 long gone). My problem is I use mostly 1/8" and Bur-Lane and Johnson are the only ones that stock this thickness, so it has nothing to do with JDS.

Zona
Topeka, KS

Zonas,

I was using Burlane for my matte/clear but the last batch I received had so many flaws in it that I went else where this last time for my large order. I did check with them and they were somewhere around $1.50 to $2.00 higher a sheet but the free shipping would have evened it out.

I do like the matte more on their brand than Rowmark but hate the flawed part. I might have to go back with their brand for the better matte when using it for the ADA signs but these last didn't require the ADA.

Thanks,
Puck

I would be surprised if JDS or Johnson Plastics would let you down. I have had almost no trouble out of either one. When there was a problem, it was fixed so fast that I did not even feel it.

By the way, has anyone noticed how quickly JDS can take an order? I placed a large order a couple of weeks back and my wife commented that I was on the phone just a few minutes. They don't mess around.