Ditto.
We now have 5 of them, and will be buying #6 this week.
I used to swear by Gateway, but they decided to send ALL of their tech support overseas. That's not all bad, but I don't hear so well, so I have an extremely hard time understanding 2nd-language English. Then they refused to talk to me about one of my machines (had 3 of them at the time). I never called back again....now we have 5 Dell's, and are very happy with them. When we need support, we get someone in Tennessee (they have their own brand of English there, but I can understand it!).
For our situation, a 3-year lease works very well. We also get their Gold Tech Support for the pc's / laptop that run the engravers. That way, if something breaks with it (usually operator error), we're up and running VERY quickly.
Our personal machines are bought outright, with standard warranty/support.
When Dell stops giving us the level of support we need, we'll go elsewhere. Right now, they have a very happy customer. B-) |