WOW! That is ALL I can say. WOW.......
From the time, I purchased my epson 4000, it has given me a quirky little problem.
When I would power on the printer, I would get a message saying service required and a code.
I called Matt Woodhouse at Johnson Plastics and he helped me fix it initially. All was well for months, then it reared it's ugly head again, and became more frequent....another call to Johnson, another fix. Then it came back again, at this point Matt was quite aware of my frustration, and referred me directly to epson.
Today I called epson, explained the problem. The tech had me try a fix. It did not work. He said it needs service, ( hence the service required message { insert laugh here}) and I needed to send it back. My worst nightmare being in the middle of the ocean. Goodbye nice day.....
THEN, he said, I did not have to send it back UNTIL I got the NEW printer, that they ( epson ) would be sending out TODAY, and I would have on TUESDAY! WOOOO HOOOOO!!, Welcome back nice day!
Instructions would be provided in the new printer about returning the old printer. No cost to me.
I fully expected Epson to service the printer, but I did NOT expect THAT kind of service.
MEGA KUDOS to Epson and Matt Woodhouse at Johnson Plastics for offering such GREAT service and GREAT support.
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