Harvey,
Some companies do that. The trouble comes from folks like me, who do much better with printed matter.
It's harder / less convenient for me to take my computer to the couch, or to a doctor's waiting room. On the other hand, I've been known to take my owner's manuals to study on trips. I will also study them on the couch, rather than watch television.
Another thing about "soft" manuals is that you must know your search terms. If you don't know to look under "freezer compartment" to find "paper towels", you're pretty much out of luck.
In my opinion, the current Xenetech engraver documentation is terrible. It references switches and knobs that don't exist anymore (since they came out with the Viper). It also tells you to do things in the software that result in an error message stating "that function is not available with Viper software".
To me, there is no substitute for well-written "hard copy" documentation.
I've beaten this subject into a pulp in the past, so I'll put my bat down. |