National Banner - Engraving Etc. Forum

From:	LaZerDude (C_BURKE)	6 Apr 2007
To:	ALL	1 of 13

6565.1
Perhaps I expect too much. But I don't think so. Customer service ( yeah yeah I know)....is such a simple thing....and I am NOT getting a warm fuzzy from National Banner. What I am looking for is a flag similar to the one attached. I found it HERE Upon calling nabco, after I FINALLY got them to understand what it was that I needed, only to be told that the person that COULD help me, was not in and that * I * needed to call back tomorrow. Well today is yesterday's tomorrow and I called back. Talked to the same gal as I did yesterday, ( she had completely forgotten me). When I reminded her, she asked if Joe ( not his real name) had gotten in touch with me? I told her no. She said, well you won't be able to talk to him today either since he decided not to come in, and told me I would have to call back on Monday. Ok, fine, I tersely replied as I hung up the phone. Now, imagine ( "its easy if you try"-John Lennon) how different it would have been and how much better I would have felt IF she had said... "I"m sorry Joe did not get in touch with you. Unfortunately he is not in today, but I can certainly have HIM call YOU on Monday."..... The difference is subtle I know between "You will have to call back on Monday" and " I will have Joe call you on Monday"..but it IS a difference and WOULD have made a difference in my shopping experience with nabco. Sigh......... ( insert picture of Chuck getting off his soap box here)
EDITED: 6 Apr 2007 by C_BURKE

From:	jeanettebrewer (JEANETTEBREWER2)	6 Apr 2007
To:	LaZerDude (C_BURKE)	2 of 13

6565.2 In reply to 6565.1
Chuck, I completely agree with you. It's those little things that really make a big difference in making me feel comfortable with a vendor/supplier. I try really hard to have those same expectations of myself when *I'm* the vendor/supplier. I hope you never get off your soapbox on the issue of customer service. It's always a good reminder to me to mind my P's & Q's! Jeanette Brewer ENGRAVING CONCEPTS (formerly Brewer Sales) Epilog & Xenetech Distributor www.engravingconcepts.com

From:	John (ICTJOHN)	6 Apr 2007
To:	LaZerDude (C_BURKE)	3 of 13

6565.3 In reply to 6565.1

Chuck,

Oh! That's a horse of a different color............

Try some of the "ribbon" companies.
They make those onesie twosie all the time.................

FRS will even make a full color one for you
I couldn't find a web site for them......

www.fhribbon.com gold foil hot stamp only

www.regaliamfg.com

hth,

John
http://www.creative-awards.com
creativeawards@msn.com

From:	LaZerDude (C_BURKE)	6 Apr 2007
To:	John (ICTJOHN)	4 of 13

6565.4 In reply to 6565.3

Thanks John....those two....seem to have better pricing....so I may end up getting the job after all......:)

Thanks

From:	Harvey only (HARVEY-ONLY)	6 Apr 2007
To:	LaZerDude (C_BURKE)	5 of 13

6565.5 In reply to 6565.4

If you know how to sew, and get some polyester material, you can sublimate it.

I used to do a lot of sewing to help out my wife's first business. I used to have to do grosses of items. (Had to do because they were selling, Wifey did not even have to whip me.)

Philadelphia, PA (Really Bensalem)

When you finally understand it completely... it changes.

From:	Laser Image (LASER_IMAGE)	6 Apr 2007
To:	LaZerDude (C_BURKE)	8 of 13

6565.8 In reply to 6565.6

Chuck,
I don't know if you need permission to use the Rotary Wheel but you should check before you bid on that job. I have been a Rotarian for just over 4 years and I *think* those items have to ordered through authorized resellers. I am probably wrong about that but you never know.
FYI - here is a link to one company who sells Rotary 'trading flags' - they are listed on the Rotary website.

http://www.ruh.com/Rotary/prodinfo.asp?number=R45135C

Good luck!

Gary

From:	LaZerDude (C_BURKE)	6 Apr 2007
To:	Laser Image (LASER_IMAGE)	9 of 13

6565.9 In reply to 6565.8
quote: I have been a Rotarian for just over 4 years and I think those items have to ordered through authorized resellers. Gary Thanks, but this is not for Rotary.....it was just an example of the kind of flag that I need. I have been in Rotary for 12 years now, and American Pacific Awards is jumping through the last hoop to become an authorized dealer for Rotary products.. ( I just need to send them their money) ...... But thanks for the warning.....

From:	sunny (SUNSHINE5555)	7 Apr 2007
To:	LaZerDude (C_BURKE)	12 of 13

6565.12 In reply to 6565.1
I have just had to order a flag for a customer and I found Gettysburg Flag Works http://www.Gettysburgflag.com 888.697.3524 . I haven't gotten the flag yet, but their customer service was very good and their pricing was great for what I had to order. Rebecca Kutcher Sunshine Horses Designs Iowa