I used to work with the guy who did the tech support and training for Imagaro Z. He also wrote the manuals and made the tutorial videos. I'd watch him take graphics sent in to him that people were having problems with and he'd pull together a good trace pretty quickly. Sometimes he'd switch on his screen capture program and send the people a movie of how he did it.
Unfortunately after he left both the tradeshow presentation and the tech support went downhill. Steve is, by all accounts, a decent guy, but sometimes he fall behind trying to keep up with everything involved in
running the US branch of the company.
I'd wanted to become their new tech support guy, but unfortunately since Steve doesn't know me that didn't happen. If I had a copy of the program handy I'd offer to give you a hand with any files giving you problems, but no such luck.
Two things to remember are that it won't necessary work miracles, even if they're currently advertising that it does. Also it works better with lower res graphics by making the average shape. With too many dpi it starts to become more jagged.
Ultimately when I did have access to the software the most use came to me from the font recognition. It would hit pretty accurately a good 85% of the time, which is must faster than clicking one by one through installed fonts (especially given that you might not even have the right font installed).
I'm sorry that it's given you problems, and I hope that Steve addresses your dissatisfaction.
Sei |