Folder EditorialsFire Your Customers!


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 From:  sunny (SUNSHINE5555)
 To:  Stunt Engraver (DGL) 
775.2 In reply to 775.1 

I agree with you. We fired what could have been a lucrative account for us. We worked with them for 6 mos, always with the promise that they would be sending us a contract in the next few days. This was to do the logo for an organization, be the sole supplier to sell clothing items with that logo, and do their livestock show and horse show each year. Finally just 2 1/2 mos before the first show, I finally sent them an ultimatum. Get me the logo, a contract and a list of awards that they needed. I didn't get any of the above and was told that maybe they need to go with someone local.

Well, come to find out, while they were promising us a contract, they were taking bids from other companies and promising a local company the same thing. They ended up giving the contract back to the old company that was causing them so much grief. Needless to say, if anyone asks, I tell them how this organization is to deal with and how unethical they are.

The moral, I should have been suspicious when the the contract didn't arrive when promised back last spring and fired them then.

Rebecca Kutcher
Sunshine Horses Designs
Iowa

 

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 From:  Pete (AWARDMASTERS)
 To:  sunny (SUNSHINE5555) 
775.3 In reply to 775.2 
You guys have firing and quiting confused, but that's ok it is perfectly alright to make a customer quit.
 
 
     
 

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